Floragonzalez
Floragonzalez
I love podcasts
Member since January 26, 2023
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Community Creators with Shana Lynn Jan 24 · 37m Connected at a Distance: Building Strong Communities in an Online World with Sam OvensIn this episode, Shana wanted to bring you a portion of a conversation she had with Sam Ovens, the founder of Skool. In this conversation, he talks about how he's building Skool as a community first platform and what he thinks the future of community looks like inside of the online space. Key Takeaways: Intro (00:00) What are the problems with community? (09:47) The Progress Wheel™ (14:02) Challenging part when you have a community on Facebook (18:14) Best way to overcome the fear (26:07) Best way to move forward (33:17) Episode wrap-up (35:12) Additional Resources: Sam’s website: https://www.samovens.com Sam’s business: https://www.skool.com Sam’s Youtube Channel: @samovenstv Learn how to work with Shana: www.shanalynn.com Learn more about Shana’s Community Training Program: www.communitycultivated.com Connect with Shana: https://www.instagram.com/shanaspeaks Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams. Be sure to follow the podcast, so you never miss an episode!
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Up Next In Commerce Jan 24 · 40m How AT&T Stays InnovativeWhen a company is as large as AT&T and has a legacy that dates back nearly 150 years, you might think that it’s difficult for the brand to adapt and innovate. Maryanne Cheung, the VP of ecommerce at AT&T, is here to tell you you’re wrong. On this episode, she details all the ways that AT&T has been able to change with the times in order to serve today’s more digitally-focused customers. Tune in to learn: How AT&T evaluates change (3:00) Small bets that have made a big impact (5:00) The omnichannel mix at AT&T (9:50) Some predictions for the next five years (14:45) Outside of customer service, how does AT&T separate itself from competitors? (19:45) What is the future of call centers? (28:45) What keeps work exciting? (38:45) Up Next in Commerce is brought to you by Salesforce Commerce Cloud. Learn more at http://www.salesforce.com/commerce Mission.org is a media studio producing content for world-class clients. Learn more at http://www.mission.org.
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