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r/MaliciousCompliance | I SCREWED OVER A WHOLE CONSTRUCTION COMPANY!!! - rSlash Storytime
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Welcome, Friends to another rslash maliciouscompliance video today. We've got a story about a lifeguard who is obsessed with what you wear, but first, the story from Ninja Buddha 13, you sure you want me to review the invoices, you got it. I work as a project manager, for a precast, concrete company construction, contractors will contact us with plan sets, and will fabricate there storm. Drainage Inlet Sandman holes in our shop, then ship them to the contractors job site, where they said the concrete in the ground. Connect all the pipes and marry at all. We've each structure complete drainage Inlet, or manhole as a ship's. Now, on these sorts of jobs, everyone agrees to pricing terms up front. Only catch is that plans can change halfway through the job, resulting in, change orders, shift of scope etcetera. Usually, the pricing is done in a way to simplify everything rather than putting an individual price on each structure, their groups by average height in type. This can create issues when building out the structures later as
Accounts, receivable people can miss Bill, a shorter structure at the taller price and vice-versa. This is really only an issue for larger jobs that have dozens of structures as keeping track of everything and become overwhelming. So a few years ago, I started at this job and the first contract I meant, it is a very large one consisting of over 100 structures and was worth about $400,000 for context. Most other contracts I manage have 30 structures or less on them and usually hover around $100,000. Anyway, it takes over a year and many change orders to get this contract. Completed. Then comes the billing disputes. It seems like the contractor had been lower than they actually could manage on this contract. So afterwards, they're trying to make up as much money as possible. They sent over a short list as Miss build structures, some dating back over a year prior and requested a billing credit of around 4000.
Father's Day compensate for the difference in price. Looking at the list and double checking their math. It all checked out and I authorized the credit the next week. They reach that again asking for a complete list of structures invoices and shipping tickets. Their claim was that we had shorted them on a number of structures from the original purchase agreement as well as they claim to have found more Miss build structures. We already had all this documentation as we send it to the contractors at every stage of the project. So I was really annoyed by their request. Well, after a few conversations with this contractor that go nowhere, I can see it in the cancel work on all my other projects for the next few days. So I can gather up all the information, they requested emails, text messages delivery tickets, and invoices, stretching back over a year. All printed out on my desk. I put it all into a single spreadsheet. I listed at each category of structure modeled after the
Original purchase agreement added in fields for all the relevant change orders. Endless each structure on this job that she'd numbers that appeared on in the plan. Set the structure, height the correct billing category, the fries based on original purchase agreement. The invoice. Number the price on the invoice. The delivery date the shipping ticket number and any relevant notes. Regarding that particular structure, it took me days to sort through all that, that track down all the supporting emails for each change and get it all organized into this single spreadsheet. I even had a second sheet, dedicated to tracking change orders, which I referenced from the mainsheet, it was glorious. And also enlightening, there were many instances where my company to build the incorrect price for a structure even more than this contractor. It indicated, but most revealing them the lower price for a shorter structure than the correct price for toddler ones. I also found a few structures that were built and delivered but
Never billed out at all, came down to the bottom line, where it was revealed that they're all the change orders. The total contract value had decreased about $20,000 so good for them on saving money, but the Jerry and my Sunday was looking at the final balances in the end, it turned out, the contractor owed us over $15,000, not including that $4,000 credit, we had sent them earlier. I sent this magnificent spreadsheet off to the contractor along with an invoice for $19,000. I never heard back from them again, but my AR folks, let me know when their last check. Cleared. Have they done this analysis themselves with the documents they already had. They could have seen how good of a deal. They were getting and saved thousand. I do my company wouldn't have noticed, how they not ask me to do the analysis, I still pull out that spreadsheet and look at it on occasion. Got to appreciate the little victories in life personally. I think o p.
Company should do two things from this Revelation, 1 give o p a bonus to create a new routine of regularly. Checking these contracts in death. Like that does it surprise you guys as much as it does? Me that, a company could allow such sloppy paperwork in Billing to even happen. Let me know how you guys feel in the comments down below. By the way, if you're enjoying these stories, make sure to hit those like And subscribe buttons down below. So you never miss any of my daily videos stories from a Neland. Alla got chewed out by a lifeguard for wearing something that wasn't technically a swimsuit. A couple years ago. I mail 30s spent a year living. In a rural Midwestern State early on, I went to the local pool wearing some fake knee length compression underwear that. I sometimes use for swimming laps, it was indistinguishable from most Jammers except that had Under Armour printed on the waistband. About 20 minutes in the main lifeguard, female 40s came over and shooting
Out for not wearing an actual swimsuit. It was obvious that the real issue wasn't that it wasn't a swimsuit and she knew that I knew that just five minutes earlier. We had both watch an older man Shuffle slowly into the Zero Entry part of the pool looking like you just walked in off the street. No shower, old Polo shirt, khaki shorts, and probably cotton. Underpants underneath know, the issue is that my suit wasn't baggy as was the norm here. It didn't hide. The fact that I had a package, my do, the material was dark Navy, and thick enough, so, as not to outline my package or anything like that. Anyway, in the moment, I felt ashamed and self-conscious and I left the pool soon. After, after some thought I went online and purchased two new swimsuits, one was a pair of actual Jammers but thinner and more revealing than what I was wearing before. The other was a short Square leg, swimsuit that was basically One Step before Speedo brace, I wore these two.
For the remainder of my urine. That down sure I already own a regular baggy swimsuit, but that stayed in the drawer. The Lifeguard never like me after that. She would have been after me for the smallest things. One time she took it too far. I was at the pool in my one year old kid and I picked up a Band-Aid and walked it over to the garbage. Can my kid who had that age copied everything immediately began picking up imaginary things and pretended to throw them in the trash. The Lifeguard came over and scolded us over that. She told me. And I quote, I don't understand why you would allow your child to play in the garbage. I never let my children play in the garbage. I would never put them in that situation. I was mad enough that I emailed her supervisor from that night, from that point on the Lifeguard, completely ignored me. And I was more than happy to return the favor. Yeah, let's make sure to discourage the kids from throwing away things at an early age, that's a good mindset. The past on, I'm usually not a big fan of the whole state.
You're laying pipe comments. But this is the Lifeguard of the pool. Just trying to talk down your parenting choices. Nothing related to the pool, nothing related to pool a ticket. Just, I don't know. Why you let your child do that? Well, I don't know why you think I'd care about what you have to say. Although it might not be a good idea to say that to the Lifeguard. They might have a vendetta on you and just let you drown from Blue birdie. Extra Patty. Instant compliance customer service never again and an area where the missing floor tile at been cordoned off to protect customers. I am sure of the customer walking in the direction of the hazard and called to him, but was unable to physically intervene, he walked into the hazard and bounced off. It is Eyes located me and he glared that should be reported irate customer sieved, certainly sir. I'll let mediately report that you walked into the fluorescent. Yellow 5 ft cone covered in attention, warning and caution smiling. Broadly, all the
Play, my Wicked eyes irate customer muttered. Which insult off, he's not wrong unless they're walking around with a cane or a service dog. I don't think they really have much room to complain when they essentially walked into some bright neon warning sign when you're out in the world, it's not other people's responsibilities Beyond a simple warning to look out for where you navigate me to put in a whole five feet of effort to try and help you out. That's not enough. Then frankly, I don't know what else to tell you. And our final story of the days from Lord Knight never challenge a number addict or getting ready to pay five years ago. My little consulting firm took a new client and eCommerce company which sells DIY tools, inflatable, and above ground pools. Wood fences Etc. In the end they sell things that can wait a few grams or 1 1/2 metric tons about three thousand pounds. One day, I was walking through accounts, payable office when I saw the Courier monthly invoice,
Lying on the desk. Just to give you an idea the company fulfilled in ship something, like 200 to 250 thousand orders per year. So every invoice had more than ten thousand records made to September invoices. Were well above 20000 and sometimes 30,000 every shipment was detailed in a single line record that showed a bunch of data, like date of shipping order. Number tracking, number place of delivery actual weight, volumetric weight base price and surcharges. Volumetric weight is the week calculated by a formula which multiplies volume in cubic meters by a constant. 300kg, but every creature has its own and they use volumetric weight instead of actual weight to Bill shipping's. Just in the first records, I noticed something odd, a couple orders that were billed, something like a thousand Euros. Wait a few kilograms but I had a volumetric weight of 2000 kg 4000 inch pounds.
I knew the company was selling bulky Goods, but those usually wait a lot. My sixth sense told me something was wrong. So I searched the orders in the database and I was right. The orders were, for some electric DIY tool, a drill, and something else. And there was no chance, they could have a volumetric weight of tons. I talked with management and asked if they knew anything about these discrepancies. Nope, they told me, but the average cost of shipping per order was consistent throughout last year's. So I shouldn't have to worry in my head, it was a big and no, I talked with top Executives and agreed to be invited to the upcoming quarter meeting with The Courier a couple of weeks later. I attended the meeting but stayed almost silent for a couple of hours when they were almost done. I just passed a little dossier to everyone. The first cheats were copies of a few pages of their last invoice where I had highlighted some records and behind, there was a copy of the corresponding orders with the goods.
Scription obviously weights, didn't match. I pointed that those were just a few examples of the billing errors. I found a knowledge that errors were in favor of both parties. Sometimes they build less than they should have, but the sample I analyzed a month about 15,000 shipping's. Give me a round of 5% average. Overbilling to cut it short. I asked them a 5% discount on the previous year, invoices in total 100 to 120. 5,000 Euros, and a review of contract terms taking out, volumetric weight surcharges, Etc. Obviously, they ask for my files, which I immediately sent and we agreed to discuss it in a week, the week passed. And I got an email from the area manager. Basically, they rejected my offer cuz they did their own math, taking into account, the last 3 years and I was wrong on the contrary their company under build thousands of shipments. But since my client was very
Valuable for them. They wouldn't ask anything last but not least they were willing to send me. The shipping is data from the last three years more than 600,000 single records. Each one made of more than 40 single information. If I really wanted to do a complete analysis, a list to say this, didn't make a good impression with company Executives and owners cuz I'd already told him that I was darn. Sure they were owed money, you get the malicious compliance, don't you? It took me a month to clean. 36 CSV files full of data. I didn't need involve it to extract from the company database. What I needed, basically the weight of the Articles of every single order and their destination and build a model that taking into account contract, terms could estimate the precise cost of shipping for each and every order. I can't explain how difficult it was mind that the shipping costs mainly depended on the way to Regions date.
And Provence County, but there were three different surcharges and a crap. Ton of exceptions. You know, small towns in the Alps Islands, orders with multiple shipping's full or partial returns excetera. It was excruciating and painful going through all that double-checking, every result that showed an odd Peak etcetera, on top of this, I had to buy a more powerful laptop cuz mine took too much time to apply tens of thousands of formulas. All that all it took me more than two months to get a corrective value, it just in time for the next quarter meeting. But this time, just the CEO knew what I found, cuz I had to get him involved. As well as a lawyer, I was the first to speak in it. More or less went this way. Hey, do you remember when you turn down my settlement offer? Cuz we did our meth. You also said, I could go through the three years of shipping. If I really wanted to well, it took me two months, but I actually did. And guess what? You were.
I'm right. In fact, your company didn't over Bill my client by 5% on average. I said this with a column in low voice, trying to fake some sort of defeat in my eyes. But by 10%. I'm just send you an email with a link to download half a gigabyte of files. And as I know you want to do a sample, check the IT team created an account. So you can access the database and check every single order their articles, wait Etc. Beasley the previous offer is and no longer on the table. Now, we demand a full refund of 600,000 Euros, plus the full cast of my work within 10 days. And since we're confident you were in good faith. I complete review of the contract. Otherwise, the person next to me, who happens to be a lawyer will file a civil lawsuit, demanding damages, interests and legal expenses. Among with a fraud report to prosecutor as far as we're concerned. This is the
Today's meeting, but I'm sure you'll get back once you've actually done your math. A week later, they got back and offered 550,000 + the full refund of my cost. And in one month, my client had a brand new and much simpler contract without volumetric weight and surcharges tens of exceptions, Etc, needless to say, I'm no expert. But I'm imagining that volumetric weight was designed or used in a way that was wholly intending to basically cheat you out of some money. Is it a quite appalling that because there's just such a mountain of numbers to go through. They were banking that this company would just be like, too much work. Just let six hundred thousand Euros, go, good. With that being said, that's all the time we have for today. Now, if you want to hear another compliance story that was way crazier than any of the ones. In this video, Lego man left video, or if you miss my latest video, check out the one on the, right? That's at all.
You all next time with some more stories.
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Great episode loved the thing but the intro was a little long·8 likes·
Insightful and timely. Heartfelt words of personal and intuitive wisdom. Matt speaks directly from his heart about life wisdom’s coming from experience and deep thought. I love it. Victoria Mcknight4 months ago·4 likes·
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