Data Leadership Lessons Podcast. Episode #92. Call Center Success Secrets with Richard Blank

38m ·

Data Leadership Lessons Podcast. Episode #92. Call Center Success Secrets with Richard Blank

Data is everywhere in our businesses, and it takes a lot of work to make the most of it. We bring you the people, stories, and lessons to help you become a Data Leader. You'll be amazed at just how many different paths Data Leadership can take! 


Data Leadership Lessons podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.  Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/

#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #dataleadershiplessons
https://www.audible.com/pd/Call-Center-Success-Secrets-with-Richard-Blank-Episode-92-Podcast/B0B9FWMQ7G?ref=a_pd_item-n_c1_lAsin_1_1
https://www.stitcher.com/show/data-leadership-lessons-podcast/episode/call-center-success-secrets-with-richard-blank-episode-92-205761902
https://open.spotify.com/episode/47EVKYKWKe0GJA5nLfvPiM?si=becadb467a2549ac
https://podcasts.apple.com/au/podcast/data-leadership-lessons/id1505108710
https://algmin.com/podcast/dll-richard-blank-episode-92/
https://youtu.be/1bExvt0tuZ4
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  • martin

    I very much appreciate the podcast representation 🎉

    ·6 likes·
    Evaa22

    BEEN WAITING FOR THIS. Thank you Andrew for everything you do. Youre a true hero to society for the research you do and for sharing it with the public.

    8 months ago·6 likes·
  • Markus

    Insightful and timely. Heartfelt words of personal and intuitive wisdom. Matt speaks directly from his heart about life wisdom’s coming from experience and deep thought. I love it. Victoria Mcknight

    ·6 likes·
    martin

    This podcast and the sub has made the show better

    8 months ago·8 likes·
    Mario

    Good stuff keep it up

    8 months ago·8 likes·
  • Evaa22

    This is how all podcasts should be

    ·9 likes·
    Evaa22

    10:30 til around 20:00 is a great part

    8 months ago·5 likes·

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