Richard Blank Podcast Guest Appearances from Costa Rica's Ca..

Mar 20 · 41m Event Business Formula 116: The Business of Meetings Podcast. How to Leverage Call Centers with Richard Blank Dedicated to offering content to business owners in the Meetings & Events Industry, Event Business Formula features original interviews from The Business of Meetings Podcast and other videos of interest. The Business Of Meetings Podcast The #1 podcast for business owners in the meetings and events industry, hosted by Eric Rozenberg. Today, we are delighted to be speaking with Richard Blank, the CEO of Costa Rica’s Call Center! Richard has had an amazing journey! In this episode, he talks about call centers, sales, people retention, life, and entrepreneurship. He explains how to leverage call centers to connect better with your customers and grow your business. Richard has had an amazing journey! In this episode, he talks about call centers, sales, people retention, life, and entrepreneurship. He explains how to leverage call centers to connect better with your customers and grow your business. We hope you enjoy listening to today’s conversation with Richard Blank! Richard’s journey After graduating in 1991 from Abington High School in North East Philadelphia, Richard went to the University of Arizona. He majored in Spanish and Communication and focused on public speaking, non-verbal communication, and micro-expression reading. When he was 27 years old, a friend who had a call center invited him to go there to teach English, and he ended up working there for four years. Starting a call center In 2008, Richard decided to start a call center with his wife. They began with one seat and fifty hours. Today, fourteen years later, they are 150 strong. They are very selective and reject more accounts than they accept because Richard wants to ensure that he can fulfill his clients’ needs with the accounts that come in, and the agent will be comfortable enough to do the work. The agents’ experience Richard respects Costa Rican customs, culture, and native tongue. He also respects the bilingualism of his agents. He can mold brand-new agents, and with older agents, he sometimes has to get rid of bad habits. By properly preparing his agents, he feels he can put them all on a level playing field. The culture Sometimes, telemarketers and call center agents feel like numbers or robots, and they feel expendable. So before putting them on the phone, Richard gets to know their names and who they are. He also trains them to give them a base foundation to grow. Quality calls Richard likes his agents to focus on doing quality calls. About 30% of all calls come about through referrals. Much of their business happens because they do an excellent job on the first call. By working smarter rather than harder, they earn those referrals. Growing a business by working with call centers Growing a business has a lot to do with workforce management. Small business owners in the meetings and events industry can grow their businesses using omnichannel support and emails. By making phone calls, they also get the chance to do up-sales, get referrals, and answer questions. Put more effort into your communication Putting more effort into your communication, and making it warmer and more inviting, will separate you from others. If you make outbound calls, send an email, or leave a voicemail, take the time to look at the website or the CEO or business leaders’ LinkedIn profiles to get a sense of the tone or the company culture. Answering calls Have your best people answer calls. If there is an overflow, it is worth paying a little extra to work with a blended call center answering service so that you never have to miss that special call! Cold calls Doing cold calls represents half of their business. Their forte is appointment setting and lead generation, and they sometimes do surveys. Outbound calls Richard believes he has cracked a code for making outbound calls! The best approach for a phone call is to use anonymity (apart from mentioning the name of the company you represent) in the first three to five seconds of the call. The Buffer Boomerang technique If someone gives you a negative one, negative two, or a negative three-tone, reduce that tone and make it positive to reset the conversation. Then, show active listening by repeating the question. Land it back at them with a plus-two boomerang response. Positive escalation When your call gets transferred, it is the perfect time to give a positive verbal escalation (complimenting someone who works for you) to gain momentum and move forward. Concluding a call Calls consist of an introduction, a body, and a conclusion. To conclude, ask if there are any final questions, and then finish up with a military alphabet to double-check the email address of the person to whom you are talking. Follow up Follow up with a thank-you email that includes the name of the person who assisted you by transferring your call. Motivation Richard’s agents are properly prepared and well-rehearsed. He motivates his team by giving them prizes for meeting their goals. Working with good faith and good intentions also helps them weather the storms. Reading micro-expressions on the phone The purest form of communication is phonetics because congruence is where audio matches the visual. Phonetics can be broken down into four different sections: Tone Rate Pitch Duration Your tone is the one consistent variable you have when you read micro-expressions. Keep it confident and empathetic. Mirror imaging Focus on the speed and pitch of the person you are talking to. Read them initially to see if they are going faster, slower, louder, or softer. After about five minutes, you will notice if there is a spike or dip in their speech. Tone, rate, and pitch can be manipulated. Your ultimate tell-sign is your subconscious answering speed. Then it will be the ideal time for you to ask a tie-down, a pin-down, or a clarification question. Repetition Richard suggests that you repeat something from time to time to make sure that the person you are talking to is following along with you. It will also give them time to digest what you have been talking about. An exit interview Better phone calls sometimes include an exit interview. You could get five reasons why someone chose your competition or get a suggestion to enhance your services. We hope you enjoy listening to today’s conversation with Richard Blank! The Business of Meetings Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #thebusinessofmeetings https://podcastaddict.com/episode/https%3A%2F%2Ftraffic.libsyn.com%2Fsecure%2Fthebusinessofmeetings%2FBOM_116_-_Edited_Audio1.mp3%3Fdest-id%3D1972541&podcastId=2846592 https://www.audacy.com/podcasts/the-business-of-meetings-36201/116-how-to-leverage-call-centers-with-richard-blank-1441447554 https://thebusinessofmeetings.libsyn.com/116-how-to-leverage-call-centers-with-richard-blank https://www.podchaser.com/podcasts/the-business-of-meetings-1137595/episodes/116-how-to-leverage-call-cente-140628769 https://radiopublic.com/the-business-of-meetings-GAd9gN/s1!b302d https://lnns.co/e30RISx7mOF https://open.spotify.com/episode/655Lt1plDJM01brPow0urW?si=c6455abbb96c454a https://www.eventbusinessformula.com/116-how-to-leverage-call-centers-with-richard-blank/ https://podcasts.apple.com/us/podcast/116-how-to-leverage-call-centers-with-richard-blank/id1505865387?i=1000564643528 https://www.youtube.com/watch?v=oTD_jTsviE4&list=LL9ST99AEp7COEWS4q4VUw4Q

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Mar 20 · 34m Lead Generation Strategies Podcast. How to use an outbound lead services provider to grow a telemarketing team.This is an interview with Richard Blank, CEO of Costa Rica’s Call Center, which is an outbound lead services provider BPO (Business Process Outsourcing) company. Discover example benefits of a lead generation outbound call center, job opportunities for those living or looking to move to Costa Rica, and an insight into some of the processes. Hi! I’m Joey, founder of EnFuegoMedia and LeadGenerationSEOServices.com. I use my connections, special deals, and strategies with major media sites to help businesses like yours get seen and get new clients in a less stressful yet highly profitable way.I cover businesses like yours for a variety of reasons including how they have responded to the current crisis, the quality of their services, and publish hyper local ads in major publications to bring more clients.In fact, ensuring you get a clear benefit from this media coverage is our top priority.Our team consists of writers, developers and advertising professionals that have helped hundreds of businesses get more clients, patients and customers in a variety of industries.We help you to reach your best clients by crafting meaningful hyper-local ads and media coverage. If there’s a service you offer in a specific location, neighborhood or region, we help you get seen.If your business is a good fit, we will be able to get hyper local ads and content on sites like NBC, local Fox and CBS sites, Google, YouTube, podcast sites, and hundreds of other brand name sites.Before I can move ahead I will of course first need to confirm some details to get an understanding of your business to see if we can help increase your exposure. Here are the questions Richard answers in this interview: - What does Costa Rica’s Call Center do? - What’s the biggest problem that you solve for your clients? - What makes Costa Rica’s Call Center special or unique? - Who’s your ideal client? - How do your clients typically connect with you and then how do you market to them? - What are some of the tactics and strategies you use to get around gatekeepers? - What do you look for in hiring a call center agent? Do you start from scratch or are you looking for a particular personality? - What top challenge or two challenges are you experiencing in the call center business that maybe somebody in my network or myself could possibly help with? - Where can people find you if people wanted to reach out? Richard Blank Costa Rica's Call Center Interview 2022-06-01 [00:00:00] Joey Myers: Hello, and welcome to the Lead Generation Strategies podcast, here with me today is Mr. Richard Blank and we'll be talking about call center. [00:00:15] This is costaricascallcenter.com and that is Rica’s with an S at the end. So not Costa Rica call center, Costa Rica’s with an S cause that's a possessive, I think on that side of it. [00:00:27] Richard, first, I want to welcome you to the show. [00:00:30] Richard Blank: It's great to be here, Joey. I can't wait to talk to you and your audience on lead generation strategies. I got a ton of stuff to share with you today. [00:00:37] Joey Myers: Oh, very cool. So Richard, tell us what Costa Rica's Call Center does. What does Costa Rica’s Call Center do? [00:00:42] Richard Blank: It's a very simple inbound and outbound, bilingual dedicated call center. [00:00:47] All of the agency are college educated. They have experienced before, prior coming into this account. As I say, half of them are inbound support for customer service. We do back-office support and non-voice support with chat and emails. [00:01:00] I also have a lead generation appointment setting and a sales department. We pretty much hire and work with everything. [00:01:07] Joey Myers: Very cool. We'll probably get into that, the lead generation side of things first. I just want to build some context for everybody. [00:01:12] What's the biggest problem that you solve for your clients that you guys get? What's the biggest problem that you solve for your clients? [00:01:16] Richard Blank: A lot of the times it must do in regard to the metrics, they may have certain expectations in regard to their calling lists, the talk time, conversion ratios. With me, a lot of the times I'm able to plug into a list in a predictive dialer. [00:01:30] I also have a quality assurance and a QC department, quality control, so we're able to coach and grade the calls as well. So, a lot of the times we're using our infrastructure, our experience, and the sort of once again, the mediums that we have on the different verticals that we must compare apples, to be able to give our clients back a lot better intel and much more effective strategies for their time and for their money. [00:01:55] Joey Myers: Cool. Richard, have you worked for call centers or own call centers? What got you into [00:02:00] this business? [00:02:00] Richard Blank: It almost started back in high school when I was in Northeast Philadelphia. My favorite class was in Spanish, so I decided from Abington High School to go to University of Arizona and be a Spanish communication. [00:02:10] Like yourself Joey, I worked with public speaking rhetoric and nonverbal communication. So, at 27 years old, I had the opportunity to move to Costa Rica for just two months to work at a friend's call center. [00:02:22] You and I will take that one in a million opportunity, and I did. When I was here, I was amongst hundreds of bilingual, mid 20 Costa Rican Ticos that were on the phone, that were conversing in English, converting calls, and getting wonderful, positive escalations and great marks. [00:02:41] For me, I got to see from the inside and out, I wasn't C-level, I wasn't looking at contracts and the finances, but I was with the people. I could see the good, the bad, the happy and the sad. [00:02:52] For me, to start my own company, X number of years later, I really was really looking to see what I could do to enhance the experience for the agent and for the client. By having that sort of experience in retention, support customer service, sales, even search engine optimization with affiliate management and training and onboarding. [00:03:12] It enabled me in those four years I worked with my friend to learn the business, but I will be forthright with you, Joey, it took me into my mid-thirties. To have my impulse control, to be mature enough and financially ready to throw my hat in the ring and to start my own call center. [00:03:30] I wish I did it into my teens and I wasn't ready in my twenties, but in my thirties, I believe with the experience and the maturity and the sort of center in balance, I was ready to take the next stage of my life. [00:03:42] Joey Myers: Very cool. So, this is the first call center that you've owned? [00:03:45] Richard Blank: That is correct. I'm seriously, still batting a thousand and it's amazing because in my 14 years of owning a company in the industry, I'd love to give you a financial tip or trick or a CEO [00:04:00] cracked code, but I can really sum it up, Joey, in just one word, empathy. [00:04:06] My friend did a great job at his call center but realistically, a lot of agents in this industry do feel like a number. They feel like a robot, they feel nameless and expendable. If you can give somebody their dignity, they'll come back to work the next day. [00:04:22] If nobody shows up, you don't have a company. So, for me, I started from scratch. I wanted to make sure I could break bread with them. I will know your name. [00:04:31] Pre COVID when the call center was packed, I would walk the rows. I would stop and listen to a call and give a thumbs up to someone. I would listen to a call and give my own soft skills coaching besides the sort of things that they were graded upon. [00:04:45] It's hands-on, not that I'm forced to do it. I've got plenty of supervisors, but I love doing it. I still see the art in speech, and it can be done with lead generation and sales. It just doesn't have to be carpet bombing, Joey. It just doesn't have to be sending out these informal emails to people. [00:05:03] We can custom make phone calls. We can make certain interactions unique so we can get that sort of rate of return that you and your clients are looking for. [00:05:14] Joey Myers: I love that. When people think of call centers, they think of India, or they think of Vietnam or anything like that. So, what makes you special or what makes you guys unique? [00:05:23] You mentioned empathy, so I'm sure that's a big part of you guys as a secret mix, but what makes you unique versus India or Vietnam or anything like that? What makes Costa Rica’s Call Center special or unique? [00:05:31] Richard Blank: First I'm glad that people are watching this on the big screen. Glengarry Glen Ross, the Wolf of wall street, boiler room. [00:05:37] Sure. They're call centers like that. I dress like that, and I could actually sell like that, but I'm not going to sell you a pen today and you're referring to offshore call centers in India, Philippines, and the east. There are caliber agents. Everywhere. My hats off to anybody that does this for a living and is very good at it. [00:06:00] [00:06:00] What are the differences? First and foremost, in those sorts of areas of the world, they're extremely price competitive. It's almost half the price. So, a lot of my clients are expecting me to do double the amount of work, I can in some sort of instances. Sometimes I just can't make twice the number of calls per hour. [00:06:17] But they have an accent, but to me, an accent bears the mark of higher education. India's a real powerhouse for IT, Philippines, they're amazing in regard to empathy. But once again, unless you've lived in the United States, in Costa Rica here, nearshore. You could be on a flight out of LAX and be here within a couple hours. [00:06:38] We're on mountain time zone. I got a half a million ex-pats that live here. We're a democratic society in Central America. We have a 95% literacy rate with no standing army. We have scalability because companies such as Amazon, HP, Intel, and Oracle or here. So, if you want to compare apples. Sure. You could get twice the number of agents offshore, than near shore, but I would be looking for specific skill sets. [00:07:04] Maybe you need someone to speak in Spanish. Maybe that you'd be looking for a smaller mom and pop sort of call center like myself, that's very hands-on that could work with you in this way, compared to a very large blended mixed center where you're just in with thousands of other agents, we all share the same equipment, with our predictive dialers and our CPU's and our noise canceling headset. [00:07:26] So it can almost do a comparison with technology, but as I mentioned before, if nobody shows up, your technology is worthless. My company culture, Joey, it really revolves around gamification. We spoke prior to this call today, how much you love my jukeboxes and pinball machines and I'm going to find you one I promise you. [00:07:47] I've created a happy medium, so people can meet other agents from other departments that can let off steam. They can recharge their batteries or even spend time with El Jefe with the boss and do it in an environment where there is no [00:08:00] pressure to rest where they can have some fun. [00:08:02] If anything, and nothing, if you want to compare me to Olympic call center events, I think I won a few golds. First and foremost, I know everybody's name. I break bread with them, and I play games with them. [00:08:13] I think those are three very good core foundation things that I do here to ensure very long-term employment and reduced attrition. So just off the bat, my good friend, that's maybe some of the initial comparisons that I can make between my near shore to offshore calls. [00:08:30] Joey Myers: Love that. I love that. Obviously, you guys have a competitive advantage in the company talking about a lot of different cool things that you guys are doing. Sounds like the early days of Google, remember the early days where it was, do no harm and they have the big giant playrooms, ping pong and all that kind of thing. [00:08:46] Almost it's like that kind of atmosphere for you guys. So, I love that. Now let's move on to who you guys serve. What kind of clients typically industries, you don't have to mention client names, but industries that are frequent to you guys as call center? Who’s your ideal client? [00:09:00] Richard Blank: Once again, there's certain things that are hot for a moment and then burn out. [00:09:03] But we work with certain verticals here. Like the inbound support campaign. With the movies and music company. It's almost like the old Columbia house. So, our demographic is 55 plus female that receives these big books every year and calls us up and orders their movies. We also work with law firms in regard to intake coordinators and support. [00:09:23] I work with transportation companies. So, we can follow up with dispatching and follow-up on the packages. Also with the travel industry, the real estate industry, the education industry, and sometimes the tech industry. We'll set up appointments for people in the IT sector. [00:09:42] As I mentioned before this is a very strict Catholic country, Joey, and as much as I want to grow to 5,000 seats, I'm very selective of the campaigns that come in. So, I refuse more than I take. These young men and women must go home and tell their parents, what they do for a living. It's very important for me [00:10:00] that, hey, not only do I prepare them properly and put them on a level playing field, but we never compromise their ethics, values, and morals. [00:10:08] Now making phone calls and receiving them. Sometimes they're not easy, that's part of the game. That's what you signed up for. But there are certain skills that we have here that can be very diplomatic and strategic. We'll discuss this later in the podcast. There are some amazing things that we do here that I think you will find interesting. [00:10:28] Regardless of getting through the gatekeepers, and once again, these positive, verbal, and written escalations to assist you in closing contracts. I'm just really giving more of an advanced and quality sort of agent that would be representing you and your company in the best light. [00:10:46] Joey Myers: Very cool. [00:10:47] Let's move on to the marketing side of things. Or I think this could be two tiers. This could be for your business Richard, or this could be for the businesses that come in that you help. We can go in, down both of those rabbit holes if you want. [00:10:59] How do your clients typically connect with you and then how do you market to them? Lead-generation wise. Let's start on how you're getting clients and then we can talk about what you're doing for your clients on the lead gen side. How do your clients typically connect with you and then how do you market to them? [00:11:09] Richard Blank: Wonderful. A lot of the clients are introduced to me through referrals and those are my favorite because people that have worked with me and believe in me will recommend me. [00:11:18] It's not even a sale. It's more of a conversation, but I'm very heavy with search engine optimization. If you go into Central America telemarketing call centers near shore. Especially Costa Rica, forget about it, I dominate in regard to those pages and I'm not the largest center, I'm very good on the internet. [00:11:35] I do a lot of sharing. I read a lot of articles. We're doing a lot of podcasts now on videos. Prior to even needing me, my potential clients have the opportunity to read about me, listen to me and learn million dollars’ worth of free advice prior to even calling me. So, it saves me a lot of time on my phone calls, but we're almost starting off on third [00:12:00] base. [00:12:00] What it is more deductive reasoning, where they will tell me 10 things and I will write it down and I'll be the second one to speak. I will answer each one in a forthright way to see if I am or not able to fulfill their needs and make a suggestion and then I will always add one or two more additional points that they didn't ask about before to not just establish my credibility, but to let them know the extensive and the depth of what I have here in regards to my experience that would be worth that one or two extra dollars an hour. [00:12:33] As I mentioned before, I like people that have systems in place where I can plug and play. If they've been doing it for years, then I do have metrics that I can compare to, and the amount of calls they make in an average talk time and wrap up time. [00:12:46] If they have email templates, if they leave voicemails, these are things I can listen to and as I say before, I make suggestions and unless I get a green light, I don't implement it. But there have been times where I've seen certain tones that I think were not appropriate. Or a certain vocabulary where I had to explain to them why that the source is important. [00:13:08] As I think I might be able to choose a word to avoid a rabbit hole. I'll give you the easiest example, like it's not a deal breaker, but instead of using the word help, which might offend or could get the tone off a little bit, I prefer using words like guide, assist, and lend a hand. [00:13:23] Those are certain soft skills. In addition to that, instead of saying, excuse me, could you repeat that? A lot of the times, for my clarification or for our edification, did you say 1, 2, 3, 4, ABC. So, these are things once again, to reduce talk time to move conversations forward, I will be sharing with you times to use rebuttals in certain areas like that, too. [00:13:45] It's more just about active listening and focusing on their interests first. So those are the sort of things that I could see as being much more effective. [00:13:55] Joey Myers: You mentioned some ways to, I don't want to say, like you said, [00:14:00] the language matters, right? Get around gatekeepers. You mentioned empathy, right? [00:14:04] What are some of the tactics or strategies that you're using because a lot of times these big companies you want to go in and chase a lead there. They have a gatekeeper and that then would say in the way, but there's somebody there that's gatekeeping for the decision-making people. What are some of the tactics and strategies you use to get around gatekeepers? [00:14:17] So what is it that you guys do? You don't have to get super specific to give away any of your proprietary workings. [00:14:23] Richard Blank: I'm giving you my special sauce. That's why you have me here today and what I'm going to be sharing with you, my good friend is something that once you see it, you don't unsee it. [00:14:33] After three weeks it becomes habit and it is my pleasure to share this with you, I just want you to know, I don't have a book to sell. There's no seminar. It's Joey's friend Richard that's here today in sunny, Costa Rica, sharing ideas to add wind in your sails. [00:14:48] Once again, to increase your audience's ability to have these relationships. All right, follow me through this. I believe that the attention span is 30 seconds to two minutes, and every conversation has an introduction, a body, and a conclusion. If you don't wait the intro, forget your body and conclusion. [00:15:05] When you're calling into business, yes, of course. There's somebody there that's filtering the call. My suggestion immediately is to do a company name spike. You still have your anonymity, so somebody, if I call your company for an example, and Joey, let me ask you a question. Do you have an assistant that works with you that may answer the call at your company at lead generation strategies? [00:15:25] Joey Myers: Not right now. So, it's me. [00:15:27] Richard Blank: Okay. So, we'll use the name Kathy, for an example. I'll call your company, right? And Kat goes lead generation strategies, Kathy speaking, I go, how's lead generation strategies doing today? I'll never ask Kathy how she's doing. I'm asking how your company is doing today. [00:15:42] First and foremost is the first three seconds of when I speak, I'm saying the name of your company. I'm saying what you did better than you did. I also have my anonymity and then immediately Kathy's like, how I said it better than she did, probably wants to hire me and she'll usually ask me the first question. [00:15:57] Oh, that's great. What is your name? [00:16:00] And that's when we have a buffer boomerang test. It's when somebody asks you a question, sometimes they might have a negative tone. What is your name? I would say, Hey Kathy, that's an excellent question. My name is Richard Blank. I buffer her negative tone. I throw the name drop in there Kathy. [00:16:20] I say that's an excellent question, but you can't say that every time you got to switch up the XO question with, I'm glad you brought that up, and then now repeat the question, just show active listening, and then send it back as a positive answer. This could be done six to 10 times on a phone call, a book buffer boomerang technique. [00:16:35] So I answered Kathy's question. She likes Richard Blank, right? And then she goes, okay, I'll transfer you over to Joey, before you go, Kathy, I just want to let you know that you did a great job and when I speak to Joey, I'm going to let them know. That's a positive escalation, in call centers, you get paid for that. [00:16:48] The call gets transferred to you and once again, I'm using my anonymity. Hello, this is Joey, lead generation strategies. Hey, Joey, I just got to let you know that Kathy is the best employee you ever have. I thank you. Once again, I'm giving the gift. I have momentum, have my anonymity. And then you say at a level two instead of a 10 in defensive. [00:17:08] What is your name? Once again, a buffer boomerang, Joey, so glad you asked. Once again, my name is Richard Blank, and now we begin. So, we're on a phone call, right? Then Joey asks me a second question. Okay, Richard, I like you. What do you do? Joey, I'm so glad that you brought that up. This is what I do. A, B, C, and D no desert pitching. [00:17:31] You need an oasis, so you can drink and rest. I will give you A, present it like a dessert tray. See if you make a noise or reaction, a positive or a negative reinforcement. Let's just say you like A, so instead of a horizontal, now it puts you into a vertical and start stacking you with open-ended questions. [00:17:51] You understand that now I get explanations. We go through that, and you're explaining to me what you like about A, I haven't gotten B, C or D yet, [00:18:00] but this is what we need to know. There are certain times on your call, Joey, where you have phonetic micro expression reading. I believe phonetics is broken down into four parts. [00:18:11] Your tone, rate, pitch, and duration. Your tone is your consistent variable. That should always be positive and empathetic. But what about the mirror imaging technique? I got to Joey, but don't mirror image a negative tone. You are consistent, you match them in their rate and their speaking level. Why don't we do these every 30 seconds to two minutes? [00:18:31] Because I don't know you. I just want to make sure that when I'm speaking with you sight on scene, because I can't taste, touch or smell, you could only listen, which gets expanded and using your image streaming because you can't see them. So now it's more imagination. [00:18:45] Every 30 seconds to two minutes, if you're not making a noise, if you're not typing something or writing something, you might do a spike or a dip in regard to how you speak in regard to your phonetics, not the semantics, not what you say, how you say it. [00:18:59] That's when I will usually interject and say tie donor rebuttal. I would ask if it made sense or sounds good Joey, or once again for my clarification. Now why for my clarification, because a lot of us are working from home now and there could be a dog barking in the background. [00:19:18] So inadvertently and passive aggressively, what I recommend to you and your audience is to let them know, hey, the me-too technique. I love dogs too, Joey. Great. Do the follow up question. What's the dog's name? And you say it's Fluffy. Great. Put them outside. I love Fluffy. You put Fluffy outside, you come back. [00:19:37] You'll apologize. No worries and that's usually when I anchor you, what do you mean? I'm not pitching you on what I'm doing. I'm not trying to close you. We're probably going to talk about your dog for a minute or two. That's when you say to me, once again, what is your name? Joey, I'm so glad that you asked again, once again, my name is Richard Blank, and now your name dropping me the rest of the call. [00:19:58] After I give you the list [00:20:00] and I stack it, and I'm sure you like at least one, which you've mentioned to me. [00:20:04] Now, we're at the conclusion of the call. And I will say, Joey, since you still have me on the phone, are there any questions you have? You told me you liked A, remember B, C, D? Oh, you like D, now we stack it and say it again. [00:20:17] I confirm any information you have with the military alphabet because once again, the call should be ending but the next thing you know, you serve, do you know someone that served or is just Memorial Day? We're going to be talking about that and how proud we are. [00:20:33] I'm still not done when I'm finished the call, I'm going to write to you and explain how amazing Kathy was to assist me in the beginning, besides the other bells and whistles that we spoke about. [00:20:43] So then when I call you back and Kathy answers the phone, she's going to say, Richard, I just got to let you know, in the last 10 years, no one's ever said something like that about me. That's the Richard circle and once I get transferred to you again, it's just constant positive reinforcements. These are the sort of things that instead of making a hundred phone calls a day, Joey, why don't you make 89? [00:21:07] Why don't you take a couple extra minutes to do positive escalations to rake the call? I'm sure you like at least one, use these spikes and dips, or if you're just leaving a voicemail, take an extra 30 seconds to look at a LinkedIn profile or their website, so you can custom make that recording or that email. [00:21:27] These are the sort of metrics that I've seen increase by just custom making. If you're just going to carpet bomb this stuff, you become a print. You're not really a painting. You're a character, Joey. You're just not in character. Remember when you made your first podcast, remember when you started out how raw you were. [00:21:46] The essence of what it was to Joey to begin all this stuff. That's what I want the people to still have today. You can be polished. You can know your stuff and be well-rehearsed, but we need to talk about your dog or [00:22:00] about your trip to Costa Rica on your honeymoon with your beautiful wife, but when you were playing semi-professional baseball, which is cool. [00:22:06] These are things Joey, where we get to learn about one another. And share with each other and then at the end, that's when the contracts come in. [00:22:14] Joey Myers: I love that. That's great, there's a lot of science to that, and I can tell you're well researched when it comes to that whole science of from the beginning to the end of that conversation. [00:22:24] When you hire an agent, I know a lot of it is putting the right people in the right seat. Do you have a certain kind of filter personality tests, things like that? Are you filtering them at the beginning from that? Or are you coming in and you'd completely retrain them? [00:22:41] Do they already have what you need? And then you're nurturing that or are you taking them completely blank and bringing them in and retrain. What do you look for in hiring a call center agent? Do you start from scratch or are you looking for a particular personality? [00:22:48] Richard Blank: First, no pun intended on that blank moment, but that's why you have the best podcast, Joey, you really do ask the best questions. [00:22:57] Let me answer it in two ways for you. I can bring somebody in that has the experience. But once again, they could have terrible habits. I also agree in right bus, right seat. They belong at this center, but where could they be the best and where's their potential. Now, for me to scale, I may need to bring in a freshman. [00:23:17] It doesn't matter that they don't have call center experience. You and I could easily teach them how to use the CRM and a phone system that takes just one hour, they're very bright. They can do that with their hands tied behind their back, but I'm really looking for somebody that shows up on time, front row center, pen at the ready, instead of just absorbing, they start contributing during class. [00:23:41] I like kids like that. To me, I'm looking to delegate and to promote it doesn't matter if you're with me one day or 10 years, boy, or girl, young and old. I see somebody with that sort of spirit. I like to, as you say, nurture it. [00:23:54] For me, since I'm a guest in this country, Not saying it's better or worse, but I'm able to bring them [00:24:00] certain experiences I had in Philadelphia and in Arizona. Just by being a business owner. [00:24:05] Now, mind you this, being a business owner, you have leverage, you could make or break somebody. You could hire or fire somebody. You and I, as business owners, we choose the former. It's very important for us in this delicate stage in their life to break any sort of bad stereotypes of a boss would have because, fear is a morbid anticipation. [00:24:24] Something that hasn't happened yet. If they're afraid of me, they're not going to produce. I must put it in perspective immediately with them. Two things, first is I'm the only boss, pretty much that introduced myself to them. They always tell me that. And second, by learning another language. [00:24:39] It's 10 times harder than what they're about to do on the phone. I just want them to calm down for a minute. I'm going to walk them through it. I'll more than prepare them and hopefully I'll be the last boss that they ever have. [00:24:53] By telling them this, before they even walk into class, and this is when we're in the game room at recess before they even start training, I think I can reduce any sort of fear. [00:25:03] I can bring back any sort of apprehension and eventually somebody can just open and dare to make a mistake. If they're willing to not be vulnerable, but be coachable, there is no reason you and I can't create all stars. You understand that. Look what your coaches did to you when you were in the Pee Wee league and then in high school. [00:25:26] You had some amazing coaches in your youth that got you to division one baseball. I find that amazing that they believed in you. They got you there during the tough days when you didn't want to practice. If you struck out or missed a ball, it's pick yourself back up sort of time. I believe that this coaching that you and I received from athletics can be brought into business because it's the same sort of structure and discipline. [00:25:53] Joey's the same as what a dedicated practice my friend knew and I did when we were not with our teammates, practicing, hitting, and [00:26:00] catching with your buddies in the neighborhood, or just studying tapes or just reviewing it with yourself, with the ball against the wall, just catching it yourself. [00:26:07] I used to do that with hockey. I used to take shots on the net when no one was around, and I respect somebody that can invest time in themselves. If they do something like that, then all I want to do is to give them a little bit more structure to increase that sort of skill set and momentum. [00:26:27] Joey Myers: I love that. What's great with coaches is that you can learn a lot of good things. You take a lot of good things away from coaches, and then there are also some things that you learn how not to coach and that's from Pee Wee's all the way up through wherever, however high somebody gets, in any sport, doesn't matter. Hockey, like you mentioned you take, and you like, what was it, Bruce Lee said, you'd take what is useful, you adapt what is useless and then you discard the rest type of thing. [00:26:51] It sounds like we're on the same wavelength when it comes to whether it's managing people or coaching people or, whatever kind of word that you want to use. We're nearing in time here. [00:27:00] I did want to ask you, what kind of maybe top challenge or two challenges that you're experiencing in the business that maybe somebody in my network or myself could possibly help. What top challenge or two challenges are you experiencing in the call center business that maybe somebody in my network or myself could possibly help with? [00:27:12] Richard Blank: Since we do compete against Amazon, my largest challenge is natural attrition. I don't fire people. [00:27:19] People will leave me because of a scheduling conflict closer to their home or their boyfriend or girlfriend works there. I can't take it personal. I get disappointed more than I get angry because someone could be with me for years and suddenly, they peace out and don't give me a two weeks’ notice. [00:27:35] If you're going to start strong with me, be great that we just end a working relationship, but still have a normal mutual friendship. That's just one of the things that come up, but I'm used to it. That's part of the game. As I say before, if I treat them with dignity and give them all my resources, there's no reason why someone should leave in haste or to be angry. [00:27:55] I guess the second thing is the language skills. It's very rare, [00:28:00] but if there's a certain code red situation, cause a lot of the times things happen outside the call center, Joey, which may affect their performance here. I will allow someone to get off the floor to be able to discuss with us what's going on in their native tongue originally, so they can just get it out. [00:28:15] For my own clarification, I do ask them to speak in English, what they just said as well, even though I am bilingual. So just in case there's that 5% where it can blend and to make sure that we're on the same page and then I will do the same in Spanish and in English. [00:28:29] If it's super code red, I bring in a floor manager to speak for me. So, I just want to make sure when there's heightened emotion, that it just doesn't get out of hand. Somebody who's having one of the worst days of their lives, does something, let's say foolish, leaves when that really wasn't necessary or shouldn't have gone there. [00:28:49] I've realized that my Philadelphia way to motivate you and you in California and Fresno, it could be appropriate, but sometimes it may not be. [00:28:57] I'm just taking certain delicate situations in a certain way that I'm very careful in regards to my delivery, my message, and how I received their message and for the most part, my friend, as long as you, once again, listen, attentively, and you repeat what they say to make sure we're on the same page, you can pretty much reduce any sort of friction and resolve most of these issues. [00:29:20] Joey Myers: Good points. Richard so just nearing the close here, a lot of great, wonderful information. I think really any industry can take the advice that you've given today and can use that. [00:29:30] Your website, costaricascallcenter.com again, the S at the end of Rica Rica's call center, cause it’s possessive. Where can people find you if people wanted to reach out? Maybe if you wanted to put your email out there up to you, social media, where can people find you to get more info? Where can people find you if people wanted to reach out? [00:29:46] Richard Blank: You and your wife, you guys should grab a plane ticket, fly down here, and come visit me, that's number one. [00:29:51] If you want to give me a call 888 271 6750 or shoot me an email CEO@ Costa Rica’s call center.com. [00:30:00] Finally, and this is where you're going immediately. We have a very large Facebook fan page Costa Rica's call center. There's about 98,000 Ticos currently. It'll give you the pulse on what's happening here in central America during the day and at night. [00:30:13] These Ticos can't wait to meet you, Joey. I'm very much looking forward to putting our episode on there. [00:30:19] Joey Myers: It's a great community. Like I mentioned before, we got on this call and this interview on the pre call interview, my wife and I had 10 days spent there on a honeymoon trip where we were probably brought down the average age of our tour down to about 70 years old. [00:30:35] We were in our mid-twenties at the time, but we fell in love with Costa Rica and the different cities that we visited. I don't know how many times we said, boy, it'd be great to, to move here. [00:30:44] Like you said it's on the same Pacific standard time. It's like you said, an hour, or was an hour, did you say hour, two hours or so? Great food, great scenery, great people. It's all great. The only thing was is that we didn't have kids yet, as you can see in the background, we got our two right here. [00:30:59] We've got Noah and Grayson, and our handlers of handlers. So, our grandparents wouldn't have been able to pick up and move and go there either. We could have had Ticos and Ticas to help, but we wouldn't have had our own grandparents to help out. We were like let's do that first and then maybe someday we could head out there. [00:31:15] I command you, very honorable what you're doing with the business and the people that you have employed with you guys, sounds like you guys are doing a great job. [00:31:22] I wanted to thank you for your time today, Richard and we'll be in touch. [00:31:26] Richard Blank: Thank you so much, joey. Had a great time today. [00:31:30] Joey Myers: Thank you, sir. Lead Generation Strategies Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #leadgenerationstrategies https://open.spotify.com/episode/4O2zMe2WzMiBXHDptGt4C2?si=db99c9f6711f46f4 https://podcasts.apple.com/us/podcast/richard-blank-costa-ricas-call-center-outbound-lead/id1592401002?i=1000565417187 https://www.leadgenerationseoservices.com/richard-blank-costa-ricas-call-center-outbound-lead-services-provider-bpo-company-benefits-jobs-processes-examples/ https://www.leadgenerationstrategiespodcast.com/podcasts/lead-generation-strategies-podcast-lead-generation-seo-services/episodes/2147741223 https://www.youtube.com/watch?v=_uQqAoFvduQ

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The Do Zone Podcast. Reading the room in the dark episode with Richard Blank

Richard Blank Podcast Guest Appearances from Costa Rica's Call Center Mar 20 · 1h 1m The Do Zone Podcast. Reading the room in the dark episode with Richard Blank Starting a call center in Costa Rica as an American Ex-patriate, Richard has dissected hundreds of thousands of hours of sales conversations. In this episode, he breaks down a concept he calls micro-expression reading and how it can completely change the way you approach sales forever. If you’re a busy entrepreneur who’s looking to get more stuff done in less time, grab something to take notes with and follow along as we discover lessons from some of the world’s most productive small business owners. Discover how to overcome your fears and anxieties and take purposeful, impactful action. If you’re tired of being stuck where you’re at and determined to break through that barrier in front of you, this is the place to be. I’m Josh Thomas, a 15+ year, battle-hardened entrepreneur and small business consultant. I’ve spent my entire career constantly chasing after the ultimate balance of time and value. Join me and shave years off your timeline to progress and results as we discover how to become the most elite versions of ourselves. I’ll share every single insight, tip, trick, tool, and resource with you both from what has worked for me before, and what I discover anew. And along the way, we’ll each get to know some of the best in the business and learn from them too! The Do Zone Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #thedozone https://podbay.fm/p/the-do-zone/e/1654200180 https://www.audacy.com/podcast/the-do-zone-2e115/episodes/reading-the-room-in-the-dark-with-richard-blank-25dd5 https://lnns.co/1tn85BHrJ0o https://www.audible.de/pd/Reading-the-room-in-the-dark-with-Richard-Blank-Podcast/B0B32RFQBM https://open.spotify.com/episode/79JYV2Z8i7Zo4BccIVe7xi?si=5896a590734d4cdb https://thedozone.castos.com/episodes/reading-the-room-in-the-dark-with-richard-blank

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Mar 20 · 25m The Brilliant Leaders Spotlight podcast. Empathy is the the smartest strategy for scaling. Episode 3 with Richard Blank.Brilliant Leaders Spotlight podcast host, Robert Clinkenbeard has been featured in 50+ podcasts. Robert has evident success in scaling businesses and coaching for service industries, primarily the landscape sector. Robert teaches how to develop a roadmap to achieve your ultimate vision. His mission is to evolve his client's visions and accountability in their businesses and also their personal life. Our 15 to 20-min podcast shares amazing founder stories that reveal the smartest strategies for scaling TODAY. Our audiences are not newbies. They're ready for their next phase of massive growth! Your host, Robert Clinkenbeard, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center or CCC, is a BPO Telemarketing outsource company located in Costa Rica. They can handle any size BPO and are available to train every call center in Central America. All of their staff are highly trained and bilingual, giving you the same price as a local area but with higher quality staff. Brilliant Leaders Spotlight Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #brilliantleadersspotlight https://podyssey.fm/podcast/itunes1622256666/episode117098726-Empathy-Richard-Blank-Brilliant-Leaders-Spotlight https://podcastaddict.com/episode/https%3A%2F%2Fpodcasts.captivate.fm%2Fmedia%2F55605b88-34b8-4e79-892e-0e9cd2b67496%2FBLS-203.mp3&podcastId=3937997 https://podcasts.apple.com/us/podcast/3-empathy-with-richard-blank/id1622256666?i=1000565138286 https://www.stitcher.com/show/brilliant-leaders-spotlight/episode/3-empathy-with-richard-blank-203737645 https://music.amazon.com/podcasts/74c82e9e-c288-4740-8085-4d671c71c2e9/episodes/4e5aa31e-6e60-4243-a8aa-97d62ec62f08/brilliant-leaders-spotlight-3empathy-with-richard-blank https://www.iheart.com/podcast/269-brilliant-leaders-spotligh-99732780/episode/3-empathy-with-richard-blank-99737935/ https://lnns.co/52Ilbt9zkfH https://player.fm/series/series-3345033/ep-3-empathy-with-richard-blank

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Mar 16 · Messages and Methods Podcast. Shelley Carney and Toby Younis live interview. Episode recorded June 9th, 2022 with Richard Blank.What online entrepreneurs want is visibility, impact, and profit but they often get overwhelmed by the technology. We inspire excitement for content creation and marketing yourself and your brand while answering all your technology questions. Get actionable tips to consistently create and distribute content to grow your online community and position yourself as an expert in your industry. At AGK Media Studio, Shelley and Toby provide content marketing strategies and a content consistency framework so you can engage more clients every week. Messages & Methods Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #messagesandmethods https://fb.watch/jj7ldP5gOG/ https://www.youtube.com/watch?v=9SIYU8Tjb8k

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Mar 15 · 32m Make Careers Happen with Ishaan Haider. Guiding people to find fulfillment and rewards in their professional journey. Episode #2 Make Careers Happen. A podcast with the main focus on helping people to find success in their careers. Make Careers Happen Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #makecareershappen https://www.audacy.com/podcast/make-careers-happen-8c197/episodes/episode-2-interview-with-richard-blank-d8f7e https://radiopublic.com/make-careers-happen-WzmvRY/s1!cd9df https://podcasts.apple.com/ie/podcast/episode-2-interview-with-richard-blank/id1621954796?i=1000565675673 https://open.spotify.com/episode/1zNaORYVdObXtM1FpQPfkt?si=5983b4ab1dd64b0f https://podcasters.spotify.com/pod/show/makecareershappen/episodes/Episode-2--interview-with-Richard-Blank-e1jmd24/a-a82uqhq https://anchor.fm/makecareershappen/episodes/Episode-2--interview-with-Richard-Blank-e1jmd24

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The Adaptive Executive Podcast. Positive Call Center Culture with Richard Blank. Episode 19.

Richard Blank Podcast Guest Appearances from Costa Rica's Call Center Mar 15 · 29m The Adaptive Executive Podcast. Positive Call Center Culture with Richard Blank. Episode 19.Your host, Greg Ballard, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center is a state of the art BPO Telemarketing outsource company that personally trains call centers across Central America. They are bilingual and professionally trained and they can do the same for your staff. The Adaptive Executive podcast host, founder, and CEO of Five C Consulting Greg Ballard is based in Northern Virginia. Greg has 25+ years of extensive experience in management and leadership development for start-ups, corporate, entrepreneurial, and faith-based enterprises. Five C Consulting works with a diverse set of clients ranging from mid-size tech companies, large government agencies, military, and non-profits to radically improve strategic investments and organizational performance. Greg has led and managed over 300+ business units and has mentored more than 225 leaders. Listen in on “The Adaptive Executive” where they share stories from leading executives and discuss how to keep yourself and your organization adaptive and your employees engaged. In this episode, Greg Ballard and I discuss applying the mindset of being both adaptive as an executive and being innovative at the same time when working though organizational development processes and opportunities. Also hear why asking great questions can really have an impact on your team and the innovation in your organization. Check out the episode now! The Adaptive Executive podcast host, founder, and CEO of Five C Consulting Greg Ballard is based in Northern Virginia. Greg has 25+ years of extensive experience in management and leadership development for start-ups, corporate, entrepreneurial, and faith-based enterprises. Five C Consulting works with a diverse set of clients ranging from mid-size tech companies, large government agencies, military, and non-profits to radically improve strategic investments and organizational performance. Greg has led and managed over 300+ business units and has mentored more than 225 leaders. The Adaptive Executive Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #theadaptiveexecutive https://gaana.com/song/19-positive-call-center-culture-with-costa-ricas-call-centers-richard-blank https://podbay.fm/p/the-adaptive-executive/e/1656522000 https://www.audible.com/pd/19-Positive-Call-Center-Culture-with-Costa-Ricas-Call-Centers-Richard-Blank-Podcast/B0B5FD7X2W?ref=a_pd_item-n_c1_lAsin_1_4 https://open.spotify.com/episode/4RPq6Iec6Br0GB6T2WAXnG?si=0a24f728268149da https://lnns.co/JG9wHMnovqd https://podcasts.apple.com/us/podcast/19-positive-call-center-culture-with-costa-ricas-call/id1600558228?i=1000568134724 https://player.fm/series/the-adaptive-executive/ep-19-positive-call-center-culture-with-costa-ricas-call-centers-richard-blank

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Mar 14 · 45m weTHRIVE Podcast. An entrepreneur in Costa Rica has what it takes. Episode 45 Every day, entrepreneurs around the world wonder if they have what it takes. What it takes to put food on the table, keep clothes on their back, keep a roof over their head, build a successful business, and even if they have what it takes to create and be a part of something bigger than themselves. During each episode, Casey Clark, founder of C Clark Consulting, interviews other entrepreneurs to learn more about what it means to them to thrive, how they’re using their business in creating an impactful legacy, and what has tried to get in their way. These stories will resonate with your soul as they inspire you to manifest your vision! Casey Clark interviews Richard Blank, CEO of Costa Rica's Call Center in episode 45 of the weTHRIVE podcast. We Thrive Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #wethrive https://www.iheart.com/podcast/269-wethrive-podcast-72330182/episode/wethrive-episode-45-richard-blank-98174743/ https://www.stitcher.com/show/wethrive-podcast/episode/wethrive-episode-45-richard-blank-203957370 https://thrivewithc3.com/wethrive-richard-blank/ https://lnns.co/oKAnvq1ZOsf https://www.listennotes.com/podcasts/wethrive-podcast/wethrive-episode-45-richard-qsYuvpNV_dU/ https://www.podchaser.com/podcasts/wethrive-podcast-2146136/episodes/wethrive-episode-45-richard-bl-141642558 https://www.audible.com/pd/weTHRIVE-Episode-45-Richard-Blank-Podcast/B0B3S9N9H3?action_code=ASSGB149080119000H&share_location=pdp https://open.spotify.com/episode/1dQT0La7jNyPZ72DpuQUlW https://podcasts.apple.com/us/podcast/wethrive-episode-45-richard-blank/id1541469704?i=1000566014350 https://www.youtube.com/watch?v=OdAZ9zGereY https://cclarkconsulting.com/wethrive-richard-blank/

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Mar 13 · 1h 10m On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’! Episode 66 David Wilson shines a light on how people have changed up their lives and what was involved in getting themselves On Another Track! Welcome to the 66th episode of my podcast series that shines a light on how people have changed their lives and what was involved in getting themselves On Another Track! When you first meet Richard you are blown away by his clarity and amazing energy. Having been involved in call centres since the age of 27, what Richard doesn’t know about empathy and having a downright good time in the workplace, is not worth knowing. Don’t get me wrong, he’s no pushover as he competes with the likes of Amazon but at the same time he manages to keep 150 local people employed in this Caribbean paradise. David Wilson is "On Another Track". It's been the story of my life and many other people that I have met. That is the motivation behind this podcast series. I want to take you on a journey, exploring people and places from around the world. I'll take you to places you have never been and to places where you might not want to go! My Dream. I want to leave a legacy not only for today but for people searching for a future to life, the universe and all that! Sounds big? It is but guess what? There are so many people out there have great stories and advice. Are they willing to share it with the world? Let's find out, lets get "On Another Track!" Being an army "Brat" for 25 years of my life has allowed me to be confident at meeting and talking to people around the world. Friends would often say "have you had your interview with David yet?" to the people I had just met.Coming from a Celtic, Glaswegian background, being a shrinking violet was not an option. You were in danger of being thought aloof if you didn't converse and pass the time of day. Especially if you were on a Glasgow bus! Fast forward to my start in broadcasting in the 1980's. Leaving Germany and arriving in a small market town called Devizes in Wiltshire (20 miles north of Stonehenge) in the UK, I was looking to do something with my spare time. I happen to open the local paper to see an advert for "new presenters required at Devizes Hospital Broadcasting Service". That was it. I was off to the races!It was more than spinning records and sounding good on the radio. It was the old school way of learning to talk to people. I spent 15 happy years in broadcasting. Who would have thought it would hold me in good stead in the 2020's? I now reside in Canada but still broadcast back to the UK via the wonders of the world wide web and also host my weekly talks podcast series On Another Track. On Another Track Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #onanothertrack https://podcastaddict.com/podcast/3289364#google_vignette https://www.boomplay.com/episode/3045168 https://www.audible.com/pd/Richard-Blank-Emigrate-to-Costa-Rica-to-become-a-Pinball-Wizard-Podcast/B0B3T3HSBS?ref=a_pd_On-Ano_c0_lAsin_0_7&pf_rd_p=1da7ab30-c785-4a0e-a160-4a7e7077b353&pf_rd_r=HAHYX31JEX28ZZYJ3CAB&pageLoadId=PhBR2Wl7kw1acWFH&creativeId=79e1dbf9-3e12-44b1-87b8-52bfb30eff7b https://www.stitcher.com/show/on-another-track/episode/richard-blank-emigrate-to-costa-rica-to-become-a-pinball-wizard-203967187 https://open.spotify.com/show/7BBFGBVxetQv7PiG1QRHds https://podcasts.apple.com/us/podcast/richard-blank-emigrate-to-costa-rica-to-become-a/id1542850798?i=1000566057962 https://www.podpage.com/on-another-track/richard-blank-emigrate-to-costa-rica-to-become-a-pinball-wizard/ https://onanothertrack.podbean.com/e/richard-blank-emigrate-to-costa-rica-to-become-a-pinball-wizard/

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Mar 9 · 25m Not Your Average CEO Lifeline. Are You Communicating Successfully? with CEO Richard Blank Not Your Average CEO Lifeline is a podcast that provides vital insight to growing, enhancing and managing your business. Listen in to hear how to grow your business, expand your knowledge base, master the art of delegation, navigate the virtual space, save money and much much more! On today's episode of Not Your Average CEO Lifeline, we are joined by CEO, Richard Blank. Richard is the CEO for Costa Rica's Call Center and has been since 2008. He brings some amazing advice on how to turn employee morale around, keep motivation up and how to communicate successfully. Be sure to listen in to learn more about leadership, strong corporate culture, some outsourcing tips and how to become successful in the call center world! As a Fractional Chief Operations Officer, Nicole possesses advanced operation abilities with the experience and talent to enhance business growth and profitability. Superior organizational skills that comes with two decades of executive experience. She is an extremely detail-oriented and systematic executive with the agility and initiative to lead a large or small team.Nicole's passion is for helping business owners succeed by providing them with the skill sets and long-lasting operation processes to maintain a thriving dynamic business.The educational background held by Nicole has allowed her education to be extremely diverse and well-rounded with a strong emphasis on science and mathematics. Conducting atmospheric and meteorological research in her spare time places her at the forefront of weather forecasting and climate change.This unique combination of business and science makes for a rare talent in strategic and operational planning. Not Your Average CEO Lifeline Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #notyouraverageceolifeline https://www.iheart.com/podcast/269-not-your-average-ceo-lifel-94834337/episode/are-you-communicating-successfully-with-ceo-98413828/ https://radiopublic.com/not-your-average-ceo-lifeline-G7OmDe/s1!271da https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy83MmE1ZjQ0OC9wb2RjYXN0L3Jzcw/episode/NzA1NGI3ZWItYzgyZi00ZWQ4LTgwYWEtZGY2OTliYjVlNDE4?sa=X&ved=0CAUQkfYCahcKEwjwp8q398r9AhUAAAAAHQAAAAAQAQ https://castbox.fm/episode/Are-You-Communicating-Successfully--with-CEO-Richard-Blank-id4853852-id505884908?country=us https://anchor.fm/notyouraverageceolife/episodes/Are-You-Communicating-Successfully--with-CEO-Richard-Blank-e1k1sbc https://podbay.fm/p/not-your-average-ceo-lifeline/e/1655403413 https://open.spotify.com/episode/0TKrtN2ZjhW0o4gOrRiuPU?si=493c05f8c8684fa9

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The Living Numbers Podcast. Call Center Culture & Successful Phone Call. Episode #47 with Richard Blank

Richard Blank Podcast Guest Appearances from Costa Rica's Call Center Mar 7 · 1h 7m The Living Numbers Podcast. Call Center Culture & Successful Phone Call. Episode #47 with Richard Blank The podcast where amazing people tell their stories through laughter and life lessons for all to enjoy. Everyone is interesting if you ask the right questions. Tony Rambles had interviews with doctors, psychologists, lawyers, pastors, financial advisors, community advocates, voice actors, authors, scientists, veterans and many different kinds of people from various backgrounds. Everywhere he goes, Tony is a teacher. Tony Rambles adds value to people in whatever way he can. Richard Blank lends his expertise in communication and business to the show to explain how communication, empathy and being true to yourself are the keys to winning at life. Did you know that Richard Blank (CEO at Costa Rica's Call Center) has the largest collection of American pinball in Costa Rica with an impressive row of 11 classic machines on free play? Not only that, but it's actually the only retro video arcade game room for employees in the BPO industry. 0:00 Pre-show 4:24 Intro 6:32 Mr. Telemundo In Costa Rica, Old School Convertible 16:49 Tri - Letter Athlete, Winning Mindset 27:15 Empathy, Gamification & TikTok 39:45 Top 5 Arcade Games 44:20 Synergy w/People 50:55 Double Down During Covid 54:58 3 Whats!? Unpopular Opinions, Life Changes & Advice 64:00 Where To Find Richard Blank The Living Numbers Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #thelivingnumbers https://www.audible.co.uk/pd/Episode-47-Richard-Blank-lends-his-expertise-in-communication-and-business-to-the-show-to-explain-how-communication-empathy-and-being-true-to-yourself-are-the-keys-to-winning-at-life-Podcast/B0BBTK2BJY?ref=a_pd_The-Li_c1_lAsin_4_2 https://player.fm/series/the-living-numbers-podcast-with-tony-rambles/episode-47-richard-blank-lends-his-expertise-in-communication-and-business-to-the-show-to-explain-how-communication-empathy-and-being-true-to-yourself-are-the-keys-to-winning-at-life https://www.youtube.com/shorts/yM9yupu6wq4 https://podcasts.apple.com/us/podcast/episode-47-richard-blank-lends-his-expertise-in-communication/id1555773183?i=1000567052054 https://anchor.fm/thelivingnumberspodcast/episodes/Episode-47-Richard-Blank-lends-his-expertise-in-communication-and-business-to-the-show-to-explain-how-communication--empathy-and-being-true-to-yourself-are-the-keys-to-winning-at-life-e1jr9g8 https://open.spotify.com/episode/2KSBsfjSL6ToSXPRjJ5MNR?si=KYlRXryPTeuu_eyV3C0pJQ https://www.tiktok.com/@thelivingnumberspodcast/video/7112454857302396206 https://www.tiktok.com/@thelivingnumberspodcast/video/7111374288707456299 https://youtu.be/U-jvRvDGnoc

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Mar 7 · 43m Learning Reinvented Podcast - Setting Up Business Within a Different Culture. Episode #45 with Richard Blank.Welcome to another edition of the Learning Reinvented podcast, brought to you by The Learning Effect Team. In this episode host James Poletyllo speaks to Richard Blank. Richard is the CEO of Costa Rica’s Call Center. He joins us to talk about his journey which has taken him from his childhood roots in Philadelphia to running a call centre business in Costa Rica. Along the way he has shared his knowledge and trained over 10 000 bilingual telemarketers. He shares with us the approaches he uses and advocates, the lessons he has learnt along the way and his philosophy on leadership The Learning Reinvented Podcast aims to bring a variety of new and different voices to talk about the current and future state of learning at work. We want our conversations to be though provoking, useful and real world. We appreciate your thoughts and feedback to help achieve this. About The Learning Effect The Learning Effect’s vision is to help companies create purposeful, consumer grade learning experiences which help you deliver your business goals and your team realise their potential. If you are looking to change your companies learning or for new learning technologies we should be your first call. The Learning Reinvented Podcast brought to you by the team at The Learning Effect. This podcast is based around all things learning, but with a difference. We've designed the podcast to provoke conversation and help drive change in the world of learning. We won't be speaking with the usual suspects, instead will be speaking with innovative players in the learning space, as well as those who are new to it. In addition to this podcast, we also have a Community aimed at learning professionals to collaborate and share best practice. The Learning Reinvented Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #learningreinvented https://youtu.be/7Oe0FBq8nMM https://open.spotify.com/episode/0rkm1EI0AgUoBhGFjRDIk0?si=2e80405f53f84a56 https://lnns.co/2lt1YUMhjwR https://podcasts.apple.com/gb/podcast/learning-reinvented-podcast-episode-45-setting-up-business/id1536345055?i=1000567345586 https://player.fm/series/the-learning-effect-learning-reinvented-podcast/learning-reinvented-podcast-episode-45-setting-up-business-within-a-different-culture-richard-blank https://thelearningeffect.podbean.com/e/learning-reinvented-podcast-episode-45-setting-up-business-within-a-different-culture-richard-blank/

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Mar 7 · 1h 24m Legacy Digging Two Native Sons Podcast. Are you Creating an Environment Others Want to Join? Featuring Richard Blank Embrace the experiences as those times help develop the gift that you're meant to share. If you're not embracing the experiences, who are you missing out on to impact? Within this episode, Scott and Patrick had an amazing conversation with Richard Blank discussing the unlikely journey of being able to impact the lives of others as a result of tapping into the uncommon. When you understand the power of what you possess, you can create major impact in the lives of others. In this episode, Scott, Patrick, and Richard talk about: •Approaching from an inside out perspective. •Power of connecting and plugging in. •The need for relationship building. •Realness and journey scars you possess. •Understanding levels and growth. Memorable Quotes “....To me the 1st draft is the best draft.” “I'm really only as stable as my foundation....” You have a story that others need to hear, but how deep does your story run and what impact will that create? We are all planting seeds in a garden that we will never see, but how are you viewing the seeds you're planting? The power of your legacy and the depth of the impact is something many don't consider or focus upon. Life isn't about us, but the lives we impact. Scott and Patrick are finding ways to introduce the stories of others, the view on the legacy of others, and what others are working on that many don't know. They are driven on helping others find their heart story and what makes them unique. What's your view on legacy and your heart story that's central to your core? Let's go! Legacy Digging with Two Native Sons Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #LEGACYDIGGING2nativesons https://lnns.co/a_cUsjrLO6q https://open.spotify.com/episode/50j5DnUy2pLsM5sycG103u?si=34375f5570044591 https://podcasts.apple.com/us/podcast/are-you-creating-an-environment-others-want-to-join/id1569763319?i=1000567516820

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Mar 7 · 1h 24m Street Smart Business Leaders - Understanding today's consumers through rapport building. Episode #16.On Street Smart Business Leaders, your host, Michon Ellis, encourages entrepreneurs and business leaders to share their expertise and stories of adjusting to ever-evolving consumer habits. We cover topics like business challenges, client success stories, and of course, how and what products our guests are passionate about. We also let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people. Your host, Michon Ellis, talks with Richard Blank of Costa Rica Call Center. Costa Rica Call Center is a state-of-the-art BPO telemarketing outsource company. CRCC's crew is bilingual and capable of handling any size BPO while offering expansion or staying in contact of customers without stress or added time to hire and train telemarketers yourself. Street Smart Business Leaders Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #StreetSmartBusinessLeaders https://podcasts.apple.com/za/podcast/16-rapport-building-with-costa-rica-call-centers/id1594749113?i=1000567405112 https://www.listennotes.com/zh-hant/podcasts/street-smart/16-rapport-building-with-AGSJYyXTzfg/ https://gaana.com/song/16-rapport-building-with-costa-rica-call-centers-richard-blank https://open.spotify.com/episode/0BsIHPHzSu0PEyne2O5yR0?si=eb552fd8f6b94106 https://player.fm/series/series-3005426/ep-16-rapport-building-with-costa-rica-call-centers-richard-blank

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Mar 7 · 27m The Innovative Journey. A Podcast For Entrepreneurs. "Fortune Favors The Brave" with Richard Blank Take a journey with different entrepreneurs and inventors on their path to startups and small businesses to hear their ups and downs, their successes and failures, and how their journey has been on the startup road. Fortune favors the brave. Those who take risks often reap great rewards; those who are courageous are often the most successful. Take a chance in order to get what you want. The Innovative Journey Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #theinnovativejourney https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5zaW1wbGVjYXN0LmNvbS9YUUQzUnFiOA/episode/ZDc1NjA3NDUtZTZkZC00MmYyLWI2MDktZTAyMzgzYTIzZGU4?sa=X&ved=0CAUQkfYCahcKEwi4mNLBiMr9AhUAAAAAHQAAAAAQAQ https://radiopublic.com/the-inventive-journey-GAz3nZ/s1!51f0a https://open.spotify.com/episode/7GxSuqUw9ntgh6E4zWyxdx?si=c2e9d21856634454 https://www.imdb.com/title/tt24788996/ https://www.audacy.com/podcasts/the-inventive-journey-35164/fortune-favors-the-brave-the-podcast-for-entrepreneurs-w-richard-blank-1487851424 https://podcasts.apple.com/us/podcast/fortune-favors-the-brave-the-podcast-for-entrepreneurs/id1499417283?i=1000568273443 https://anchor.fm/the-inventive-journey/episodes/Fortune-Favors-The-Brave-The-Podcast-For-Entrepreneurs-w-Richard-Blank-e1j9e0m https://www.youtube.com/watch?v=kEhvXhkdd0s

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Mar 6 · 47m The Dirt Podcast. Grow Your Business With the Power of Positive Escalation. Episode #17 Have you ever wondered why other podcasts ask the same questions over and over again, expecting the same answers? And have you ever wondered why you only ever hear the same answers...? Not on THIS show! The Dirt is about getting real with businesses about the true state of their companies and going clear down to the dirt in solving their core needs as a business. Dive deep with your host Jim Barnish as we uncover The Dirt with some of the world's leading brands. Bootstrapping his way from just a desk and a single account to a large successful call center in Costa Rica, Founder and CEO Richard Blank joins Jim Barnish on this episode to share his insight on effective communication strategies, investing in his teams, and the power of positive escalation. With a track record for successful sales and training programs, Richard walks us through his key communication strategies that are beneficial not just for landing a sale, but also for every relationship in life. They discuss soft skill training instead of just hitting the sales goals; his “buffer boomerang technique” that keeps conversations constructive; “positive escalation” that builds relationships and pipelines, and boosts morale among teams; and how to hone your listening skill with “phonetic, micro expression reading.” Join their conversation on reducing attrition by helping people grow, and in turn, growing the business. 3 Key Takeaways Invest in your teams not as a means to an end, but as individuals who will pay it forward in the organization for years to come. Have faith in your people. Use effective communication techniques that will not only land a sale, but build relationships that will last. Positive escalation is the practice of building (real) relationships with everyone in the organization that you speak with. Do this right, and you will stand out from every other person calling that company. Orchid Black’s X-factor multiplier is its people. We use our collective business intellect, insights and experience to interpret client company data and give it insight. Then, with this knowledge, our operators clear a path to alignment, healthy growth and results-driven success. The Dirt Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #thedirt https://www.audible.com/pd/17-Grow-Your-Business-With-the-Power-of-Positive-Escalation-Podcast/B0B5PJ4QL2?ref=a_pd_The-Di_c1_lAsin_4_0 https://www.podchaser.com/podcasts/the-dirt-4257899/episodes/17-grow-your-business-with-the-143642675 https://podcasts.pantheon.fm/show/the-dirt/17-grow-your-business-with-the-power-of-positive-escalation/ https://podcastaddict.com/episode/https%3A%2F%2Fwww.buzzsprout.com%2F1914038%2F10885471-17-grow-your-business-with-the-power-of-positive-escalation.mp3&podcastId=3774920 https://lnns.co/Ijm1u3-UFlK https://open.spotify.com/episode/5Mpm5NXgFeFm09boRoMRas?si=QZ59_jCrSt6Sf32lq6AUsA https://www.buzzsprout.com/1914038/10885471-17-grow-your-business-with-the-power-of-positive-escalation https://podcasts.apple.com/us/podcast/17-grow-your-business-with-the-power-of-positive-escalation/id1612094562?i=1000568826673 https://podcasts.apple.com/us/podcast/17-grow-your-business-with-the-power-of-positive-escalation/id1612094562?i=1000568826673 https://youtu.be/CH7W6VM9rxc https://www.orchid.black/podcast/17

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Richard Blank Podcast Guest Appearances from Costa Rica's Call Center Mar 6 · 57m Brand-Forward Leadership podcast . Filling Your Needs with Costa Rica's Call Center's Richard Blank. Episode #7 Gerry Foster Branding, CEO and Brand-Forward Leadership podcast host, Gerry Foster has been in the strategic branding field for over 30 years. He's helped over 100,000 small businesses in 600 different industries with their branding. He has been podcasting for three years and has been on more than 200 podcast and media guest appearances.Our 30 to 45-min podcast shares amazing founder stories who reveal the smartest strategies for scaling TODAY.Our audiences are not newbies. They're ready for their next phase of massive growth! Your host, Gerry Foster, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center is a state of the art BPO Telemarketing outsource company that personally trains call centers across Central America. They are bilingual and professionally trained and they can do the same for your staff. Brand Forward Leadership Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #brandforwardleadership https://www.iheart.com/podcast/269-brand-forward-leadership-99729175/episode/7-filling-your-needs-with-99737263/ https://www.audible.com/pd/7-Filling-Your-Needs-with-Costa-Ricas-Call-Centers-Richard-Blank-Podcast/B0B5HCS946?ref=a_pd_Brand-_c1_lAsin_2_1 https://tunein.com/podcasts/Business--Economics-Podcasts/Brand-Forward-Leadership-p1872580/?topicId=183707703 https://podcastaddict.com/episode/https%3A%2F%2Fpodcasts.captivate.fm%2Fmedia%2Fa5869737-9013-4fd8-8217-215605f10b49%2FBFL-207.mp3&podcastId=3967427 https://rephonic.com/episodes/okqex-brand-forward-leadership-7-filling-your-need https://podcasts.apple.com/us/podcast/7-filling-your-needs-with-costa-ricas-call-centers/id1636563252?i=1000571270360 https://player.fm/series/series-3352390/ep-7-filling-your-needs-with-costa-ricas-call-centers-richard-blank https://open.spotify.com/episode/4Qh3VIQ56cDWywbL6Dve74?si=27ed4e84d6064a30

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Mar 6 · 37m (I.T.B.) In The Biz Episode #60 Interview with “The Sales Extraordinaire” Richard Blank In The Biz is the premier service industry podcast where we share our stories and teach people about the ins and outs of the service industry. Along the way, we also interview the best in the biz.In the service industry, we keep the world moving and nobody knows us like US. We aim to help you navigate the industry so you can make some extra cash and keep your sanity while doing it!If you like this video, subscribe to the channel and make sure you hit that notification bell so you won't miss another video. Richard Blank “The Sales Extraordinaire” joins the show! He shares some of his expertise in the world of sales. He was also kind enough to give us a peek into the brand new restaurant he opened for his staff members! What a boss!! Check out the episode today! Tany Mujikwa created this Podcast to be outlet for anyone that works in the Service Industry! We may not always have the opportunity to speak our minds when we are on the clock, so this podcast is our opportunity to kick back and let loose (Without getting fired!). In this Podcast we discuss current events and day to day, through the lens of the everyday folk. Your bartenders, your strippers, cooks, etc.... we represent You! In the Biz Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #inthebiz https://tunein.com/radio/In-The-Biz-p1566904/?lang=es https://www.podchaser.com/podcasts/in-the-biz-podcast-2154218/episodes/itb-in-the-biz-episode-60-inte-143694139 https://www.iheart.com/podcast/269-in-the-biz-podcast-88939605/episode/itb-in-the-biz-episode-60-99073419/ https://www.audacy.com/podcast/in-the-biz-podcast-6e2c8/episodes/itb-in-the-biz-episode-60-interview-with-richard-blank-105d2 https://open.spotify.com/episode/5sY4Zkl6s1JKXRj9hfMZL3 https://tunein.com/podcasts/Arts--Culture-Podcasts/In-The-Biz-p1566904/?lang=es&topicId=173321989 https://podcasts.apple.com/us/podcast/i-t-b-in-the-biz-episode-60-interview-with-richard-blank/id1595767225?i=1000568913584 https://anchor.fm/inthebiz/episodes/I-T-B--In-The-Biz-Episode-60-Interview-with-Richard-Blank-e1krdjn/a-a879k9e

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Mar 6 · 26m The Sheri Kaye Hoff Show. How to Improve Leadership, Sales and Culture? Special guest CEO Richard Blank will share some secrets.Learn more about Sales, leadership, strong corporate culture, telemarketing outsourcing, and becoming successful in conflict management strategies with clients with CEO Richard Blank. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers and became CEO of Costa Rica Call Center in 2008. It doesn’t matter what size business you have or the type of business you have. You can always improve your communication skills. Listen to my super fun and educational interview with Richard. The Sheri Kaye Hoff Show for Living Joyfully in your Biz and Life. Create More Freedom, Happiness, and Success. Sheri is a business coach, consultant, mindset mastery expert, and personal development, expert. She is a best-selling author of transformational books and a near-death survivor. She is a noted radio show guest, keynote speaker, and workshop leader. Sheri uses a coaching approach that is action-oriented, intuitive, inspiring, and energy-boosting. She lives in beautiful Colorado and is married (for over 25 years) with three children, three step-children, and four grandchildren. Sheri loves inspiring happiness, family dinners, dancing, football, golf, wine, the beach, and the mountains. You can also listen to the podcast by saying “Alexa, play the Sheri Kaye Hoff Show” This podcast is syndicated globally including your favorite podcast player and is available on youtube Sheri Kaye Hoff Show Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #SheriKayeHoffShow https://open.spotify.com/episode/4inpW34z0Y3zwMzHgk8jBt https://www.facebook.com/photo/?fbid=590857765933008&set=a.223123706039751 https://pod.link/sherikayehoffcom/episode/c0cd48bf2941cb8aa467def0d3ed1502 https://lnns.co/sbogjHyEWOA https://castbox.fm/episode/Improving-Sales-Leadership-and-Corporate-Culture-id2173242-id536334846?country=us https://player.fm/series/the-sheri-kaye-hoff-show/improving-sales-leadership-and-corporate-culture https://www.audible.com/pd/Improving-Sales-Leadership-and-Corporate-Culture-Podcast/B0BGPZQR87?ref=a_pd_item-n_c1_lAsin_2_4 https://thesherikayehoffshow.buzzsprout.com/2057348/11400230-improving-sales-leadership-and-corporate-culture https://www.iheart.com/podcast/256-life-coach-and-author-sher-30960503/episode/improving-sales-leadership-and-corporate-culture-102608349/ https://www.stitcher.com/show/coach-and-author-sheri-kaye-hoff/episode/improving-sales-leadership-and-corporate-culture-207160431 https://music.amazon.co.uk/podcasts/ab8c064e-09b6-4df4-bc5d-6482efe91e80/episodes/42c64446-8199-4e25-9c4a-e854964b4347/the-sheri-kaye-hoff-show-improving-sales-leadership-and-corporate-culture https://youtu.be/5Cdi8gkKcFE https://sherikayehoff.com/how-to-improve-sales-leadership-and-corporate-culture/ https://podcasts.apple.com/us/podcast/how-to-improve-sales-leadership-and-corporate-culture/id440348956?i=1000569201621

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Mar 6 · 35m Sacrifice to Success. The Forgotten Art Project episode 25 - Richard Blank on starting a business abroad This season is called Sacrifice to Success. We cover a wide range of topics such as balancing work and life, challenges of growth, lessons learned and sharing expertise that our guests are thought leaders in.The Forgotten Art ProjectIn this episode your host, David Weaver, talks with entrepreneur Richard Blank, Founder & CEO of Costa Rica's Call Center. We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people. During this episode Richard & David discuss Richard’s journey into entrepreneurship, what inspired him to start his business, while providing insight on how he built his business from the ground up. The Forgotten Art Project and Sacrifice to Success podcast host David Weaver is looking to help successful, growth minded CEO's/Owners drastically reduce stress and burnout while creating time freedom and balance.Our 20 to 30-min podcast shares amazing founder stories who reveal their journey of important lessons they've learned as well as what has helped create their success.Our audiences are not newbies. We get our hands dirty with you. Let's inspire others to create an amazing life and business with your story! Sacrifice to Success Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #sacrificetosuccess https://theforgottenartproject.podbean.com/e/25-richard-blank-on-starting-a-business-abroad/ https://www.podchaser.com/podcasts/the-forgotten-art-project-2264591/episodes/25-richard-blank-on-starting-a-144112259 https://open.spotify.com/episode/1SUquqcOK4sZEhDWZvppcy https://podcasts.apple.com/us/podcast/25-richard-blank-on-starting-a-business-abroad/id1384580470?i=1000569541838

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Mar 1 · 56m The Global Marketing Show. Telemarketers and Jukeboxes in Costa Rica. Episode 84 The podcast for global marketers to hear experts talk about opportunities and challenges in increasing multilingual lead gen and revenue. Explore the highs and lows and then delve into best practices for strategies, technologies, processes and quality for translation, transcreation, localization and more. Rapport International provides written translation, spoken interpretation and multilingual communication services for local and global companies. What makes them different? With their 100% satisfaction guarantee, expert advice and devotion to people-first communication, you get the highest quality results every time, so you can thrive in your market. Richard Blank, CEO of the Costa Rica’s Call Center regales stories about pinball machines, jukeboxes, and how empathy all contribute to building a successful culture for his business.Yet, as the conversation continues, he explains how learning to read micro expressions and body language can help you understand what’s going on even if you don’t speak the language.We also discuss criteria to look at when thinking about off-shoring or near-shoring for employees. Wendy Pease has experience and expertise in global marketing and language services. She helps companies align their multilingual communications with the corporate strategy and provides the services to help them grow internationally. Welcome back to another episode of The Global Marketing Show, it's gonna be another good one. But before we get going I wanna remind you that the podcast is brought to you by Rapport International, a company that connects you to anyone around the world in over 200 languages with high quality written translation spoken interpretation services. They're always happy to do a introductory call with you to find out what you're working on and figure out the best way to do it. So they're known for their tidbits. So let's do one, today and often words sound similar in different languages, but have very very different meanings, "exquisito" in Spanish means just what you'd assume it's as similar as it is in English, it means exquisite. Yet in Portuguese if you tell somebody that they're "exquisito", you better be careful because in that language you'd be calling them weird. So before you start adding O's to words, be careful, make sure you're saying the right thing and that's what a quality translation firm does. So, today's guest he's got a really interesting story. He has a specialty call center, he has the largest collection of restored American pinball machines and antique Rockola juke boxes in central America, making gamification a strong part of CCC culture. He is the chief executive officer for Costa Rica's Call Center, that's the CCC, since 2008. So welcome Richard. I don't know if we wanna talk call center, pinball machines or juke boxes? July 20, 2022 Richard Blank, CEO of the Costa Rica’s Call Center regales stories about pinball machines, jukeboxes, and how empathy all contributed to building a successful culture for his business. Yet, as the conversation continues, he explains how learning to read micro expressions and body language can help you understand what’s going on even if you don’t speak the language. We also discuss criteria to look at when thinking about off-shoring or near-shoring for employees. The Global Marketing Show Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #globalmarketingshow https://www.audacy.com/podcast/the-global-marketing-show-0bebe/episodes/telemarketers-and-jukeboxes-in-costa-rica-show-84-2e69b https://www.podchaser.com/podcasts/the-global-marketing-show-1567015/episodes/telemarketers-and-jukeboxes-in-144828348 https://www.ivoox.com/en/telemarketers-and-jukeboxes-in-costa-rica-show-audios-mp3_rf_90040291_1.html https://www.theglobalmarketingshow.com/e/telemarketers-and-jukeboxes-in-costa-rica-show-84/ https://podtail.com/fi/podcast/the-global-marketing-show/it-appears-we-are-late-to-the-market-show-88/ https://www.iheart.com/podcast/338-the-global-marketing-show-98546317/ https://tunein.com/podcasts/Business--Economics-Podcasts/The-Global-Marketing-Show-p1371993/ https://open.spotify.com/episode/0Z0sDorDS0EUTYmwOyN9o7 https://podcasts.apple.com/us/podcast/telemarketers-and-jukeboxes-in-costa-rica-show-84/id1534355365?i=1000570542243 https://www.rapporttranslations.com/the-global-marketing-show/telemarketers-jukeboxes

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