Welcome to e-Governance Academy’s podcast to discover the future of governance. e-Governance Academy has assisted digital transformation globally in more than 130 countries. Our experts will share their insights and worldwide examples on how digital technology could benefit every society. Tune in for the digital government podcast every Wednesday!
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© 2023 Digital Government podcast
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- Digital engagement needs systemic approach and to address digital social risksDigital development has gone fast in the past two decades. Largely on its own momentum, as tools and their applications come to impact both more deeply and extensively different spheres of life. Also, due to unprecedented events and circumstances – see, the pandemic – that sped up digital adoption. The question is, what fell in the cracks of such transformation? Who, if at all, has been left behind? Two of e-Governance Academy’s top e-democracy experts come together in this podcast episode – Kristina Mänd, Senior Expert on hosting duties, and Kristina Reinsalu, Programme Director. Twenty years of digital engagement and participation deepened ties between governments and citizens, but not without challenges and new, digital social risks to address.0 comments0
- Internet voters are now the majority in EstoniaThe last time we started with a question “ Is i-voting here to stay?”; this one around, we move on from a strong statement. One week ago, national elections were held in Estonia, and more than a few important records have been set. Among these, the highest ever overall turnout, and the highest ever amount of people casting their ballots through the national i-voting system. In this episode of the Digital Government Podcast, we welcome back Priit Vinkel, Senior Expert on Smart Governance. He worked 15 years in electoral management, of which six as the Head of the Estonian State Electoral Office. On the ins and outs of achieving such a key milestone, and more takeaways from a pivotal record in electoral history.0 comments0
- Digital Government podcast Mar 1 · 28m Resilience, protection, freedom – what the future holds for cybersecurityHow long do 20 years of cybersecurity actually feel? Quite intense and intensive, for sure. It’s unlikely that anyone thought that with internet and ICTs would come no risks, no maliciousness, no actors aiming to exploit vulnerabilities of digital systems. Two of e-Governance Academy’s own cybersecurity experts are here to remind us how far we’ve come. With them, we recap events and lessons learned on safeguarding digital spaces from two decades of activity. But also, how future strategies and actions should strike the right balance between protection and freedom.0 comments0
- Digital government in Sweden is like a doughnutSweden is perhaps one of those countries that, in international rankings on government and digitalization, you sort of expect to do well – and indeed, so they do. Estonia figures among them as well, and we regularly see the interest this draws in understanding how development takes place, where, what’s next. To take us there, and discover lessons learned, today we invite Johan Magnusson – professor, author, and Director of the Swedish Center for Digital Innovation (SCDI) in Gothenburg. Beyond rankings: Where does innovation happen in Sweden? In charts and rankings measuring the state of digital development, Sweden tends to fare quite well. As an example, the country ranked 4th overall in the 2022 Digital Economy and Society Index (DESI) of the European Commission – by far scoring better than the European average on topics such as digital skills, e-government, firms’ level of technological adoption. “But these rankings focus on antiquated metrics,” Magnusson begins with. “On that regard, Sweden is excellent – we’re really good at forcing our citizens to go to a webpage and download PDFs. But that particular perspective on digital government is wrong. Digital government is about transformation, transparency, user first, proactivity. All of these things challenge the existing order of the organizations,” Magnusson says. “I consider digital government in Sweden to be like an American doughnut. A lot of things are happening on the outskirts of it, in the municipalities, the local regions. But there is a hole in the centre, because input from the central government is really absent in these issues, and it’s not discussed. The Swedish Constitution makes authority very decentralized here,” so the logic plays out along these lines. “But that doesn’t look like something we would want to change.” Digital solutions at work to face the demographic shift And why would you, if it seems to be working? According to Magnusson, part of this is due to the fact that Sweden is a very rich country. “Sweden doesn’t have to change, they don’t need to transform, right? But that thinking is built on the notion that things are going to turn out just right in the future.” Instead, digital transformation, and the use and demand for public services, could soon become an existential crisis for the public administration. “What we know, is that we’re seeing a massive shift in demographics. We’re talking 50% more senior citizens, for instance, in the next ten years. That will increase the demand in public services. But in turn, since we’re not that digitalized, that will increase the demand for new workers to join organizations,” Magnusson explains. “At the same time, there’s the closing of the borders and a very tough situation in terms of getting employees to your organization. So we have a deficit of people who actually can work, and an almost acceleratingly increased demand for public services.” “We are not the best” – but see the way forward “I think the main thing we need is an understanding that we are not the best in the world. And that’s very hard for a Swede to understand. We invented many things, but are lousy at making more transformative changes. We can do better, and that’s the first step. Then, we need to understand what digital transformation is,” Magnusson concludes. “It’s about the core principles in terms of digital government coming from the OECD as well – transparency, proactivity, user first, etc. That’s the fundamental shift. And in order to do that, we need more international cooperation – not in the way of filling out forms on how many kilometers of cables we dug down. But meeting each other, sitting together and talk about this. That’s what we need.”0 comments0
- Limited internet access can’t stop e-service developmentIt may sound like a paradox, but there is much, much more to it. In this episode of the Digital Government Podcast, we return to the Asian islands – southeast in the continent – to address public service development in Timor-Leste. Piret Saartee, a Senior Expert on Smart Governance, was part of the team that drew up our study on the path to creating effective service centres in the country. With her, we dig into why limited network reach shouldn’t hold back e-governance projects, and how Timor-Leste aims to give its citizens one-stop shops to access services. Tune in!0 comments0
- All that matters to make Tonga’s cyberspace more secureMaking national cyberspace more secure does not pertain only to protecting it from cyber-attacks. It is a day-to-day job, a commitment to small best practices too that do make a difference – and help prevent disruptions in our work activities, and the functioning of the public sector. Epp Maaten , Team Lead on Cybersecurity, joins us from Chișinău, Moldova, to explore how e-Governance Academy assisted Tonga in its digital recovery from a natural disaster and the place of cybersecurity within that unique context. Tune in!0 comments0
- 20 years of e-Governance AcademyThat’s right. e-Governance Academy is turning 20 years old this year! Two decades of digital transformation; of understanding societies through the lens of technology; of advising governments worldwide on how to reap the benefits of digital development. And who better than Hannes Astok, Executive Director at eGA, to draw a bit of a retrospective. In this episode, we take a look back, between personal memories and organizational milestones, to what has been a two-decade journey into the future of our digital societies. Tune in!0 comments0
- Let’s sum up the year 2022!Another year has passed. Another year in which e-Governance Academy has been involved in digital transformation projects worldwide. Most might have expected calmer waters after exiting the emergency situation of the COVID-19 pandemic. Instead, with 2022 came a number of events that saw our experts at the centre of the international scene. Executive Director Hannes Astok joins us to paint a picture of what year 2022 has been for our centre of excellence, and what topics defined it in the digital sphere. Tune in!0 comments0
- Digital Government podcast Dec 6 · 26m Digital skills for full-fledged digital societyDigital skills are essential for the development of a full-fledged digital society. We can – and should – expect both companies and governments to develop their services in the most user-friendly way, to actually serve customers and citizens. But how to empower people further, and give them the tools to navigate effectively the information age? Kristi Kivilo, in-house Senior Expert on Smart Governance, joins today’s episode of the Digital Government Podcast to talk the skills people need in a digital society, and how to get everyone on board with online services. Tune in!0 comments0
- Digital transformation in Brazil, and how Estonia can helpBased on essentially all wiki facts and general information, Brazil and Estonia could not be more different. Geographically, culturally, and socially. And still, as we luckily very often saw happen in the past years, these too have a joint meeting point – digital transformation. Interest in Estonia’s digital journey remains constant among policy and changemakers from the Latin American country, while Brazil’s own digital development probably picks up pace probably more than ever before. Raphael Fassoni , Co-Founder and CEO of Estônia Hub , gives us insight into the state of digitalization in Brazil and why Estonia remains a reference point across the ocean. Tune in!0 comments0
- Cyber attacks in the Western Balkans and the way outIt was just June that we were talking about improving cybersecurity capacity in the Western Balkans area. And a few months later, between August and September, the countries of Albania and Montenegro respectively suffered disruptive cyber attacks. Merle Maigre, Programme Director on Cybersecurity at eGA, joins us again to take stock of the situation. Together with Klaid Mägi, Cybersecurity Strategist at Estonian company RaulWalte r, we explore the importance of investigating the attribution and consequences of such attacks, and what to do to increase preparedness and resilience. Tune in! The episode is hosted by Federico Plantera.0 comments0
- Digital identity – usage across borders, in the EU and beyondDigital citizens in a digital Europe? We are not quite there yet, but significant steps forward have been made in recent years with eIDAS. And progress doesn’t stop at the borders of political Europe, as a bilateral agreement between the Union and Ukraine is set to enhance the mutual recognition of trust services. We hear all the latest from Mark Erlich, eGA’s Senior Expert on Digital Identity, and Business Architect at the Electronic Identity Department of the Information System Authority of Estonia. Government-issued digital identity can work across borders – let’s see how, and where we stand today. Tune in!0 comments0
- Digital identity – types, approaches, lessons learnedWe could never say it enough – digital identity is a must-have to make societies more digital. It has been around for some time already, so it is natural that types and approaches to its development vary, between contexts and country specificities. To explore these, Mark Erlich is the speaker of choice for a mini-series of podcast episodes on digital identity. He is the Senior Expert on Digital Identity at e-Governance Academy. And with his 15-some years’ experience on the matter at Estonia’s Information System Authority, we take a deep dive into typologies and use cases of digital identity, and lessons learned from Estonia’s, – one of the most digital countries – own journey. Tune in!0 comments0
- Building a future-ready society in Sarawak, MalaysiaIn Borneo Island, Malaysia, the largest of the 13 states making up the country has an ambitious plan – to turn the region into a digital economy powerhouse of the area. Through the works of the Sarawak Digital Economy Corporation (SDEC) as its implementing agency, the government in the region is driving initiative to give the state a digital economy and society. During his last visit to Tallinn, we caught up with the Chairmen of the SDEC, Mohamad Morsidi, to hear about the premises and priorities of this transformative journey, and what inspires them in Estonia's digital journey. Turn in!0 comments0
- Digital Government podcast Jun 29 · 43m Mexico's take on digital transformationOur interviews with Chief Information Officers continue, and after Siim Sikkut (former CIO of Estonia) and Barry Lowry (CIO of Ireland), we are excited to feature Yolanda Martinez on this podcast episode. Martinez held the national CIO and Digital Strategy Coordination posts in Mexico for six years – five for the first, one for the latter. During that time, the Mexican public administration achieved terrific results, to name (really just) a few, exponentially increasing availability and access to the Internet, and reshaping the digital provision and use of public services. Today, she is Overall Lead for the GovStack initiative at the International Telecommunications Union (ITU). Let’s see how approaching public sector innovation through building blocks can help governments accelerate digital transformation. Tune in!0 comments0
- Why cybersecurity capacity of the Western Balkan countries should matter?The Western Balkan Digital Security Forum took place in Tallinn and online on June 15, 2022, bringing together leaders and experts in cybersecurity to discuss developments and challenges on the topic in the region. Merle Maigre , e-Governance Academy’s own Senior Expert on Cybersecurity, joins us in this episode to explore some of the takeaways from the high-level meeting, and how to support six Balkan countries in building strategic cybersecurity capacity. Tune in! Learn more about the Western Balkan Digital Security Forum here.0 comments0
- Why does digital vulnerability matter?Let’s face it – we are more used to talk about the results achieved through digital transformation, its success stories and business cases, rather than drawbacks or failures. Despite, in any case, a growing trend of re-humanizing digitalization processes, with private change-makers and CIOs increasingly talking about drawbacks and lessons learnt too. But some needs still might fall between the cracks of a bright narrative. That is why, both through our activities and at this year’s e-Governance Conference, we introduced the topic of digital vulnerability. Kristina Mänd, Senior Expert on e-Democracy at eGA, delves deeper into the theme in this podcast episode. According to her addressing digital vulnerabilities could be considered as a measure of government effectiveness and performance in delivering public services. The episode is hosted by Federico Plantera . Tune in!0 comments0
- Tech beyond code with a digital sociologistIn today's episode, we invite you to explore the United Kingdom's government approach to designing public digital services for citizens with Lisa Talia Moretti. How do they design services that actually work for all – with their diverse needs, vulnerabilities, and behaviours in society? Tune in to find out!0 comments0
- Setting the digital agenda in Western Balkan countriesIn the Western Balkans, Civil Society Organizations (CSOs) and governments are on a quest to increase civic engagement in the digital agenda. Take all the initials of this task, ICEDA, and you have the ongoing project that e-Governance Academy is currently involved in within the region. Recently, stakeholders took the chance to visit Tallinn for a study visit. We caught up with two representatives from both sides, government and CSOs, to talk about the state of digitalization in the five subject countries: North Macedonia, Montenegro, Serbia, Kosovo, and Albania. Hear it from Snežana Nikčević, National Project Coordinator for NGO 35mm from Montenegro, and Admirim Aliti, Minister of Information Society and Administration from North Macedonia, in this episode. Tune in!0 comments0
- Making interoperability a reality in DjiboutiIn the Horn of Africa there is yet another blue pin on the world map of interoperability supported by X-Road technology. The Government of Djibouti via ANSIE has recently completed the implementation of the data exchange platform, marking another step toward more efficient and effective public service delivery. On e-Governance Academy’s side, Programme Director of Technology Heiko Vainsalu has managed and dealt hands-on with the project. In this episode of the podcast, we outline some insights into how the Djiboutian government did it, relevant points of strength, and recommendations to move forward. Sounds interesting? Tune in!0 comments0
- Digital Government podcast May 17 · 31m Five reflections on effective digital government from IrelandIn today's episode, we take a look at how does effective digital transformation look from above? From the perspective of those who need to inspire, guide, and organize teams so that plans become policies, and then action. We are talking about Government CIOs, a role whose specifics we explored already in an episode with Siim Sikkut on 27 April. Let’s take now a look at five lessons learnt through the lens of Barry Lowry, Chief Information Officer of the Irish Government, and Chief Adviser to the government on all things digital. One by one, we present the main takeaways from his experience, in a wide-ranging conversation from user journey design to tech, regulation, and the meaning of innovation. The episode is hosted by Federico Plantera. Tune in!0 comments0
- What’s next for digital public services in Estonia?The wait could not have been faster. Just one week to go to the e-Governance Conference 2022, to discuss resilient and seamless governance with high-level government representatives, experts, and academics. So let us do the honours with an introduction, and a look forward, from Estonia. Luukas Kristjan Ilves, freshly appointed Chief Information Officer of the Government of Estonia, features in this last episode of the podcast building up to the conference. What’s next in Estonia in terms of public service delivery? Tune in! Interested in more? Register now and join us online at https://2022.egovconference.ee/!0 comments0
- Lessons from effective digital leaders. Part oneSiim Sikkut barely needs any introduction. 17 years in the civil service, of which five as Chief Information Officer of the Government of Estonia. Throughout this time, many of our readers and listeners have had the chance to meet him, or hear from his team about what a constant process of digital transformation looks like. At the upcoming e-Governance Conference in May, he will be among the changemakers to tell us what it takes to be effective digital leaders – based on his own and others’ experiences. Sikkut, in fact, has also spoken to 20 colleagues in leading digital government strategies and collected findings and reflections in a not-to-miss, upcoming book. In the build-up to the e-Governance Conference, we caught up with him to give you an introduction to what is set to be one of the most interesting sessions on Day 2. In the episode, he shares also his two lessons for digital leaders. Tune in! The episode is hosted by Federico Plantera. Interested in more? Join the e-Governance Conference on 10 – 12 May to listen to the keynote of Siim Sikkut and panel discussion ‘ Digital Government Excellence: Lessons from Effective Digital Leaders ’ featuring Barry Lowry, Chief Information Officer for the Irish Government, and Siim Sikkut.0 comments0
- Why is Digital Sovereignty Important for Governments?Less than a month to go to the 2022 e-Governance Conference. To mark this countdown milestone, we called back a known voice of the Digital Government Podcast and the Conference, introducing the ever-more-pressing theme of digital sovereignty. Taking the floor is Paul Timmers , a scholar at various European universities and former director at the European Commission for e‑government, health and ageing, future cities, and many more things digital. With increased digitalization, governments are met with new and changing sets of challenges – over trust, service delivery, and cybersecurity. Here is a sneak peek into what his keynote and the panel discussion he will moderate will sound like, with a great conversation on current and fundamental issues urging decision-makers to keep sovereignty in focus for the information age. Interested in more? Join the e-Governance Conference on 10 - 12 May to listen to the keynote of Paul Timmers and panel discussion ' Next step: Digital Sovereignty – How Is it Possible?' featuring Michel Paulin , CEO of OVHcloud and Lisa Talia Moretti, Digital Sociologist at the Ministry of Justice of the United Kingdom.0 comments0
- Let’s hear it from African journalists: digital innovations in AfricaFor this episode of the Digital Government Podcast, we figuratively fly with our microphones to Africa. Specifically, to Kenya and Nigeria – where winners of the first Africa D4D Journalism Competition are based. 175 journalists from 35 countries participated, signalling a great response to the call submissions made by the African Union – European Union (AU-EU) Digital for Development (D4D) Hub project. Labour markets and tech talent, agriculture and climate issues, telehealth and maternal care. These were the topics of the articles that won the first three prizes, all with digital tools and technology as the common denominator. We caught up with the three winners – Daniel Adeyemi (Nigeria), Wesley Langat (Kenya), and Beth Karuana (Kenya) – to hear about their work and the topics addressed. Tune in! Interested in the digital development of African countries? Join the discussion 'Laying Ground for Digital Services: Case Studies from Africa’ featuring Khaled El-Attar - Vice Minister, Egypt and Afiss Bileoma Director of Departement, ASSI, Benin at the e-Governance Conference on 10 May 2022! Register here! https://2022.egovconference.ee/0 comments0
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